Breathing Space, if you're having problems paying your bill

Breathing space

Everything you need to know about the Debt Respite Scheme and how it can help you.

What is breathing Space?

Breathing Space is a Debt Respite Scheme which was created to help relieve some of the pressures and stress caused by being in debt.

Your debt advisor has let us know you’re on Breathing Space, so we’ve paused any outstanding bills to give you time to pay.

We won’t apply any interest or penalty fees during this time. If you do receive any reminders about your outstanding balance, don’t worry as these don’t apply to you right now.

What you need to do

While you’re on Breathing Space, there’s a few things you need to do to keep things running smoothly:

  • Keep up your regular payments
  • Continue seeking debt advice, or continue with your debt solution
  • Keep your debt advisor updated with any changes to your circumstances

If you don’t do any of the above, your debt advisor could cancel your Breathing Space.

Managing your spending

Visit Skills for Tomorrow and complete our Make Money Work course. You’ll find a load of great tips on managing your finances.

Still got services with us?

There’s more we can offer to help you keep your EE bill under control:

  • Call Barring allows you to keep your calls and avoid costly one-off charges
  • Spend Cap could limit the mobile charges incurred outside your allowance
  • Or you can call us on 0800 956 6000 to discuss your options with one of our team who can support you on your Breathing Space.

EE account online

The best way to stay on top of all your EE online accounts.

Your EE online account and the EE app makes controlling your account easy and helps you get more from EE.

Manage your account, billing and usage on the app or website. See what’s new in our news and offers section.

Learn more about your EE account online.

Extra help and support

  • Get help from our EE Community
  • Use our EE Help pages
  • Contact us through the EE App – it’s the quickest way to get in touch
  • Tap the share icon in your browser, then tap the Add to Home Screen option 

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