Reduce my bills and manage my spending

If you’re struggling to pay your bill, it’s important you let us know as soon as possible so we can support you.

Check what's included in your plan

It’s a good idea to find out what’s included in your mobile plan and what services you might be paying extra for.

Check your plan costs:

  • pay monthly price plans
  • pay monthly SIM Only price plans
  • calls to numbers beginning 070, 09 or 118
  • non-standard charges

For example, if photo messages aren’t included in your mobile plan you'll be charged extra for sending them. To reduce these costs, you may need to try sending fewer photo messages or get an add-on. 

About data usage

You’ll use data if your device connects to the internet over our network.

Things like normal browsing and email only use a small amount of data, whereas others like watching videos, running apps in the background, sending messages through WhatsApp or messenger, using sat nav on your device or playing games online can use significantly more.

You can’t go over your data allowance. We’ll text you when you’ve used 80 per cent and again when it runs out. There are no hidden charges.

Ways to reduce mobile spending

You could consider turning off your device’s ability to switch to mobile data when out of Wi-Fi range.

A Spend Cap can help you limit usage outside of your monthly allowance by restricting your use of services like roaming and photo messaging, so you can stay in control of your bill. We’ll text you if you're close to reaching your cap.

More about Spend Caps

Your Digital Home Phone costs

You may be paying extra for calls that you’ve made outside your Digital Home Phone plan. Download the EE app or to check your plan and see available extras that may help reduce your spending.

Ways to get support

If you’re struggling, get in touch with us as soon as you can. Find out about the type of help we can offer.

There are lots of free independent debt advice services who can also help. They will give you free and confidential advice and aim to find solutions that are best suited to your circumstances.

  • National Debt Line - Freephone 0808 808 4000
    A debt charity set up to give free independent debt advice over the phone and online.
  • StepChange Debt Charity - Freephone 0800 138 1111
    Their advice is free and confidential, and they offer a wide range of solutions. They also have a useful debt assessment and management tool.
  • Citizens Advice
    They provide knowledge and support in a wide range of issues free of charge.

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