It’s a good idea to find out what’s included in your mobile plan and what services you might be paying extra for.
Reduce my bills and manage my spending
In this article
If you’re struggling to pay your bill, it’s important you let us know as soon as possible so we can support you.
Check what's included in your plan
Check what's included in your plan
Check your plan costs:
For example, if photo messages aren’t included in your mobile plan you'll be charged extra for sending them. To reduce these costs, you may need to try sending fewer photo messages or get an add-on.
About data usage
About data usage
You’ll use data if your device connects to the internet over our network.
Things like normal browsing and email only use a small amount of data, whereas others like watching videos, running apps in the background, sending messages through WhatsApp or messenger, using sat nav on your device or playing games online can use significantly more.
You can’t go over your data allowance. We’ll text you when you’ve used 80 per cent and again when it runs out. There are no hidden charges.
Ways to reduce mobile spending
Ways to reduce mobile spending
You could consider turning off your device’s ability to switch to mobile data when out of Wi-Fi range.
A Spend Cap can help you limit usage outside of your monthly allowance by restricting your use of services like roaming and photo messaging, so you can stay in control of your bill. We’ll text you if you're close to reaching your cap.
Your Digital Home Phone costs
Your Digital Home Phone costs
You may be paying extra for calls that you’ve made outside your Digital Home Phone plan. Download the EE app or ee.co.uk to check your plan and see available extras that may help reduce your spending.
Ways to get support
Ways to get support
If you’re struggling, get in touch with us as soon as you can. Find out about the type of help we can offer.
There are lots of free independent debt advice services who can also help. They will give you free and confidential advice and aim to find solutions that are best suited to your circumstances.
Independent debt advice services:
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