What happens if I've missed a payment?

If you pay your bill late, you could receive an administration charge on your account. Details of the charge will be on your online account and on your next bill. View all pay monthly mobile charges.

How to avoid paying your bill late:

• set up a Direct Debit, which automatically takes your payment on a set date each month
• change your payment date to one that suits your lifestyle
• setting a reminder of when your bill is due so you won’t forget to make a payment

If you can't pay your bill, let us know as soon as possible, otherwise your services may be cut off. If this happens, we'll contact you by phone or mail.

If your bill remains unpaid and we haven’t come to an arrangement, you won’t be able to use your services until the outstanding balance is cleared. Please speak to us to see what help we can offer you.

We’re here to support you during difficult times. If the balance on your account is higher than we would expect, we may also suspend your account and request an interim payment to get your service back up and running.

One way to help you avoid missing a payment is to set up a Direct Debit which means you don’t have to worry about forgetting to make a payment.

To reactivate your service, you’ll need to make a payment. You can do this online or through the EE app:

How to make a payment through the EE app or online:

You can also call us from any phone to make a payment over the phone.

Once we receive your payment, your service usually comes back within 2 hours, but it can take up to 24 hours. If you’re still not connected after 24 hours, please try restarting your device.

Bank transfers, giro, and cheque payments could take up to 5 days to reach our bank account.

We apply a default when a credit agreement has been broken and the balance stays unpaid.

We apply a default when a balance remains unpaid for a period of time. A default stays on your credit file for 6 years and may affect future applications for credit or services..

Once the outstanding balance has been paid your credit file will be updated to “Satisfied”.

If you’re struggling to pay, it’s best to get in contact with us as soon as possible so we can support you:

• If you're a mobile customer, call us from any phone
• If you're an EE home broadband customer, call 150 from an EE phone or 03301 231 105 from any phone.

If you’re an EE mobile customer, there are a few things you can do to help make your bill more manageable and keep track of your monthly spending. Things like:

• text Bill to 150 to see your last bill and any extra charges for this month You’ll also see your payment due date.
• removing any non-essential chargeable bundles.
• adding or lowering your Spend Cap.
• keeping an eye on your data usage throughout the month.