What happens if I've missed a payment?

Paying your bill late

If you pay your bill late you could receive an administration charge on your account. Details of the charge will be on your online account, and on your next bill. View all pay monthly mobile charges here.

How to avoid paying your bill late:

  • set up a Direct Debit which automatically takes your payment on a set date each month.
  • changing your payment date to one that is more suitable for your lifestyle.
  • setting a reminder of when your bill is due so you won’t forget to make a payment.

What happens if you don't pay your bill

If you can't pay your bill, let us know as soon as possible otherwise your services may be cut off. If this happens, we'll contact you by phone or mail.

If your bill remains unpaid and we haven’t come to an arrangement you won’t be able to use your services until the outstanding balance is cleared. Please speak to us to see what help we may be able to offer you.

We’re here to support you during difficult times. If the balance on your account is higher than we would expect, we may also suspend your account and request an interim payment to resume your service.

One way to help you avoid missing a payment is to set up a Direct Debit which means you don’t have to worry about forgetting to make a payment.

How to reactive your services

To reactivate your service, you’ll need to make a payment. You can do this online or through the EE app:

How to make a payment through the EE app or online:

  1. Open the EE app
  2. Go to Manage - Bills & Payments
  3. If you’re an EE Mobile customer, choose EE Mobile.
  4. If you have a new EE Smart Hub (2023), choose EE Broadband.
  5. If you’re an EE Home Broadband customer, you'll be redirected and taken to your bill.
  6. Scroll down the page and follow the link to make a payment.

You can also call 150 from an EE device or 0800 956 6000 from any other device to make a payment over the phone.

Once we’ve received payment, it can take up to 24 hours to switch your service back on. However, most services are on within 2 hours.If you’re still not connected after 24 hours, please try restarting your device.

Bank transfers, giro, and cheque payments could take up to 5 days to reach our bank account.

When you might get a default

A default is normally applied against a borrower when a credit agreement has been broken.

We apply a default when a balance remains unpaid for a period of time. A default will stay on your credit file for 6
years, which may affect you when you’re applying for credit or services in the future.

Once the outstanding balance has been paid your credit file will be updated to “Satisfied”.

If you’re struggling to pay, it’s best to get in contact with us as soon as possible so we can support you.

  • If you're a mobile customer, call 150 from your EE phone or call 08009 566 000 from any other phone.
  • If you're an EE home broadband customer, call 150 from an EE phone or 03301 231 105.

Tips to manage your bills

If you’re an EE mobile customer, there are a few things you can do to help make your bill more manageable and keep track of your monthly spending. Things like:

  • Keeping track of your bill by texting Bill to 150 to see your last bill and any extra charges for this month. You’ll also see your payment due date.
  • Removing any non-essential chargeable bundles.
  • Adding or lowering your Spend Cap.
  • Keeping an eye on your data usage throughout the month.

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