This article is for broadband that uses any hub other than the EE Smart Hub (2023).
If you have EE Broadband that uses the latest EE Smart Hub (2023), get help with your bill here.
You’ll get your first bill within four days of your broadband going live and any future bills will be available on the same day each month in your EE account. We'll email or text you each month telling you when your new bill is ready.
To find out your bill date and to view your bills:
Open the EE App
Go to Manage - Bills & Payments
Your contract starts the date we turn your broadband on and on your bills:
we'll bill you a month in advance for your package (your broadband subscription, any call add-on features
if you make any calls on your home phone, outside any call add-ons you have, we’ll add the charges to your next home broadband bill
On your final bill, we'll:
bill you up until the day your account closes
refund your plan for the remainder of the month from the day your account closes (this is because you pay your bill in advance)
add any call charges if you’ve made calls outside your add-ons
keep your Direct Debit or payment details live so we can process your final refund or payment
Please note if you cancel your home broadband plan within 5 days of when you usually receive your bill, you may still receive your monthly bill plus a final bill separately.
As well as receiving your final bill, your EE account will also close.
There’ll be an early cancellation charge on your final bill. Your EE account will close the day you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.
Your EE account will close 14 days after you request to leave or as soon as your new account goes live if you’re switching to another supplier on the same line.
Yes, you can still view your old bills online for six months after you leave us.
Open the EE App
Go to Manage - Bills & Payments