Your first EE phone bill
You can check your first bill in the Manage area in the EE app or online 1-4 days after placing your order. We will send you a paper bill within 7 days.
Download the EE app for your device, it's the easiest way to manage your account.
Airtime plan
Your first bill will cover:
- your monthly plan charge: the standard monthly cost of your plan, charged a month in advance
- add-ons: for example, Xbox Game Pass, TNT Sports or for roaming
- equipment charge: an initial payment or delivery fee for your device if bought with Flex Pay
Flex Pay
If you purchased your device using Flex Pay, you’ll have two separate payments coming out of your bank account each month:
- one for your airtime plan
- one for your device, also known as your device credit agreement or Flex Pay payments
We'll send you a copy of your device credit agreement which will confirm:
- the number of payments you’ll have to pay off your device
- the amount you'll pay each month
- the date payment will be taken from your account
Within 24 hours of placing your order, you can check your Flex Pay payment details in the Manage section of the EE app or through the EE website.
Need to know
We renew your plan’s allowances each month on the same date as your airtime bill.
Making payments
If you have set up a Direct Debit we’ll automatically take payments on the date shown on your paper bill. Or you can make a payment in the EE app.
Set up / Make a payment online
Paper bill
If you want to print a copy of your bill, you’ll need to download it first. Bills are available as PDFs, which you can then print.
If you need a paper copy, contact us. It's £2.56 for one bill or £2.50 if you need one every month.
Bills in other formats
If you need a large print, braille or audio version of your bill, contact us by phone, through Relay UK or using the InterpretersLive! service.