Can I choose online-only or paper bills?

In this article

This article is for EE Broadband that uses the latest EE Smart Hub (2023).
If you have any other EE hub, get help with your bill here.

Online bills

Online bills

You can view, download and print a PDF of your EE Broadband bills on the EE app or at ee.co.uk at any time. You can also choose other ways to get your bills:

Paper bills

Paper bills

It costs £3 a month to get your EE Broadband bill sent to you by post.

Instead, you can download and print your PDF bills at no cost at any time from the EE app or at ee.co.uk. To do this:

  1. 1

    Open the EE app
  2. 2

    Go to Manage - Bills & Payments
  3. 3

    Open your broadband or mobile bill.
  4. 4

    Tap download bill.

Special formats

Special formats

There’s no charge to get your bills in braille, large print or audio CD formats.

To get your EE Broadband bill in one of these formats:

  1. 1

    Open the EE app or go to ee.co.uk
  2. 2

    Choose Bills & payments.
  3. 3

    Choose your broadband bill.
  4. 4

    Scroll down to See your bill settings.
  5. 5

    Choose How you get your bill.
  6. 6

    Follow the on-screen instructions to choose the bill format you want.

How to change how you get your bill

How to change how you get your bill

To change how you get your EE Broadband bill:

  1. 1

    Open the EE app or go to ee.co.uk
  2. 2

    Choose Bills & payments.
  3. 3

    Choose EE Broadband.
  4. 4

    Scroll down to the link to change your bill settings.
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