Why is my EE Broadband bill higher than usual?

This article helps you understand and manage unexpected charges on your EE Broadband bill, ensuring clarity and control over your expenses.

One-off broadband charges

If your broadband bill seems higher than expected, it might be because you’ve incurred some one-off charges. It’s easy to check this in the EE App:

  1. Download or open the EE App.
  2. Select Manage.
  3. Select Billing.
  4. Choose your broadband bill.
  5. Check your latest bill and charges.

Your broadband bill may include extra charges if you've:

  • upgraded your plan
  • added another product or service
  • changed your bill date

 

Other charges could be for:

  • engineer work like connecting a new line
  • new products you've added
  • if we don't receive your full payment within five days from us sending a red reminder bill
  • if we lift outgoing call barring from a Digital Home Phone line
  • if we restore service to a line that was temporarily barred
  • if an engineer comes to your home to complete work like moving your socket

You can check all broadband prices in the EE Home Price Guide online. Each year, we adjust the prices of our products and services, you can find details for the current changes on this page.

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