Why is my EE Broadband bill higher than usual?

One-off broadband charges

If your broadband bill seems higher than expected, it might be because you’ve incurred some one-off charges. It’s easy to check this in the EE App:

  1. Open the EE App
  2. select Manage 
  3. select- Billing
  4. choose your broadband bill.
  5. check your latest bill and charges

Your broadband bill may include extra charges if you've:

  • upgraded your plan
  • added another product or service
  • changed your bill date

 

Other charges could be for:

  • a charge for engineer work like connecting a new line
  • charges for new products you've added
  • a charge if we don't receive your full payment within five days from us sending a red reminder bill
  • a charge if we lift outgoing call barring from a Digital Home Phone line
  • a charge if we restore service to a line that was temporarily barred
  • a charge if an engineer comes to your home to complete work like moving your socket.

You can check all broadband prices in the EE Home Price Guide online. Each year, we adjust the prices of our products and services, you can find details for the current changes on this page.

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