Why is EE Broadband bill higher than usual?

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If your broadband bill seems higher than expected, it might be because you’ve incurred some one-off charges. It’s easy to check this:

  1. 1

    Open the EE App

  2. 2

    Go to Manage - Bills & Payments

  3. 3

    Choose your broadband bill.

  4. 4

    Check your latest bill and charges.

One-off broadband charges

One-off broadband charges

Your broadband bill may include extra charges if you've upgraded your plan, added another product or service or changed your bill date. Some other charges may include:


    a charge for engineer work like connecting a new line


    charges for new products you've added


    a charge if we don't receive your full payment within five days from us sending a red reminder bill


    a charge if we lift outgoing call barring from a Digital Home Phone line


    a charge if we restore service to a line that was temporarily barred


    a charge if an engineer comes to your home to complete work like moving your socket.

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