Annual Price Changes on EE

> CPI+3.9% price changes

CPI (Consumer Price Index) plus 3.9% applies to all customers including customers whose contract started before 1 September 2020, and were in contract as of the 1 April 2022, and who will be moved to new terms which include a CPI plus 3.9% increase from 31 March 2023

> View changes to add-ons and out-of-bundle charges

Add-ons and out-of-bundle charges will be impacted by CPI+3.9%. Check changes in the non-standard charges price guide  

> View changes to add-ons and out-of-bundle charges for legacy customers

Add-ons and out-of-bundle charges will be impacted by CPI+3.9%. Check changes in the non-standard charges price guide

> CPI+3.9% price changes 

CPI (Consumer Price Index), plus 3.9%, will impact all EE Home broadband customers. 

> View changes to add-ons and out-of-bundle charges 

What is CPI?

CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.

There’s lots more info on CPI on the Office for National Statistics website, just visit https://www.ons.gov.uk/

Why is EE increasing prices?

Like businesses across the country, our costs are increasing. In fact, many of our costs are going up by a lot more than the rate of inflation. For example, our energy bill has increased by 80% over the past year, and the cost of our Home Hubs has risen by more than 20% since 2021. This is part of the reason we add 3.9% onto the rate of inflation when we update our prices every year, to ensure we can cover these increases. 

We are also investing more than ever to provide customers with the best experience and service possible. That means continually improving our networks, products and customer service to give even better value. 

We know our customers are more reliant on our services to keep them connected than ever before. In the UK we are some of the biggest data users in Europe – and usage has been increasing by as much as 50% each year recently. It is essential to always be connected, whether you’re working from home, gaming with friends, bingeing the latest boxsets or simply keeping in touch with loves ones. 

Yet, on average, the price customers pay for their mobile and broadband connections makes up just 3.8% of their household spend. This means these latest price changes will cost an average of just over £1 extra a week for most people with a broadband or mobile plan.

We’ve got the best networks in the UK and we’re investing to keep up with the demand for data, which has trebled in the last five years. And we’re expanding the reach of our next generation networks to bring the fastest speeds to more of the UK.

How does the 2023 price change affect me?

We’ll send you an email, an SMS or a letter to explain what this means for you. We’re sending these communications out between the start of February and the end of March. In there, you’ll find a personalised explanation of what’s happening to your plan(s).

If you’d like to work out the increase to any of the plans on your account, you can use our handy price calculator. You can also use this to calculate any increases to your impacted add-ons and out-of-bundle charges. We apply the increase to all elements individually and then add them all together. Due to rounding you may see a slight difference between your actual price shown on your bill and the price shown in your notification or calculator. This difference shouldn’t be more than a few pennies a month and the amount on your bill is the final and correct charge. You can log into ee.co.uk/EE to see more information on your price plan.

How can I make smart savings? 

We offer a range of products and services to keep giving our customers better value - like Data Gifting, Stay Connected Data, Airtime Rewards, and Inclusive Extras like Netflix, Apple Music and Roaming passes. We help families save on their mobile bills with discounts for multiple devices. And if you add broadband, you can save 10% on your Mobile plan.

How is EE helping customers who need extra support?

We understand that everyone needs to stay connected, whether that’s over the phone, or through broadband, and we’re committed to doing our very best to ensure our customers get the support they need, when they need it and in the way they need.

If you’re receiving state benefits you may be eligible for one of our mobile or broadband social tariffs:

• EE Basics

• BT Home Essentials

• EE customers who are eligible for BT Home Essentials can switch over without waiting for their renewal date, at no extra charge. Simply call 0800 079 5122, and we’ll handle the rest.

You can find more information about the extra help we provide for customers who are concerned about money here.