Moving from BT to EE
If you’ve moved from BT, we’ll send your first EE bill shortly after your new service starts.
Your final BT bill
This will show any remaining charges or refunds due to you. Once your BT services have stopped running, we’ll send your final bill with any remaining charges within 24 hours. We'll automatically refund you if you’re in credit.
If you have any BT services remaining, the credit will remain on your account to pay your future bills. You can contact us to ask for any credit balance to be refunded if you’d prefer.
You’ll still be able to log in at MyBT to view your old BT bills for up to 12 months.
Your new bill
Your broadband bills will look different when you move to EE, but they’ll still show all of the information on charges and payments.
Your first EE bill will show charges for the full month for your new plan and any extra services that we charge a month in advance.
If you have broadband or TV with us you’ll get one bill every month. If you have mobile as well, you’ll get a separate bill and your payments may be taken on different days. EE Broadband and EE Mobile have separate bills because they use different systems to give you the best speeds and network capability.
To view, download and print your bills at any time use the EE app. Go to Manage, then Bills & Payments. You can also log in to your EE account.
Payment dates
You'll receive your first bill within 4 days of your services starting. Your Direct Debit date is shown on your bill, underneath the amount. Direct Debits are taken 8 days after you get your bill.
You can change your direct debit date in the EE app or log in to your EE account after your first EE bill has been paid.
- Open the EE App and log in with your new EE ID.
- Go to Manage, then Bills & Payments.
- Select Change Direct Debit date.
Manage your account using the EE app
The EE app is the best place to get help: You can manage your account, view your bill and find lots more useful information.
You can also contact an EE guide by phone.
