Your broadband bills will look different when you move from BT to EE, but you’ll still see all the information you need on your charges, payments and more. EE Broadband and EE Mobile have separate bills, and you can log in to the EE app or log in at ee.co.uk to view, download and print them at any time.
Understanding your bill when you move your broadband from BT to EE
In this article
This article is for EE Broadband that uses the latest EE Smart Hub (2023).
If you have any other EE hub, get help with your bill here.
Moving from BT Broadband to EE Broadband
Moving from BT Broadband to EE Broadband
When you move to EE, you’ll create a new EE Broadband account with a new bill and payment date.
Once your BT services have stopped running, we’ll issue your final BT bill with any remaining charges and automatically refund you if you’re in credit. You’ll still be able to log in at www.bt.com/mybt to view your old BT bills for up to 12 months.
When you request to move from BT Broadband to EE Broadband, you’ll:
Where can I view my bills?
Where can I view my bills?
You’ll still be able to log in with your old BT ID at www.bt.com/mybt to view your BT bills for up to 12 months.
When will I get my refund?
When will I get my refund?
Your final BT bill will be issued within 24 hours of your BT services stopping. If you’re in credit, we’ll refund you within 10 working days by Direct Debit or cheque. You can see your final BT bill when you log in to My BT at www.bt.com/mybt.
If you have any BT services remaining, the credit will remain on your account to pay your future bills. You can contact us to ask for any credit balance to be refunded if you’d prefer.
How many bills will I get?
How many bills will I get?
If you’re moving from BT Broadband to EE Broadband, you’ll get a new EE bill that will show all of these services like they currently appear on your BT bill.
Why are EE Broadband and EE Mobile accounts separate?
Why are EE Broadband and EE Mobile accounts separate?
EE Broadband and EE Mobile use different systems to give you the best speeds and network capability. You can view your accounts and bills at any time on the EE app or at ee.co.uk.
Can I change my Direct Debit date?
Can I change my Direct Debit date?
You can change your direct debit date in the EE app or at ee.co.uk when your first EE bill has been paid:
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