What are pay as you go add-ons?

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What are add-ons?

What are add-ons?

An ‘add-on’ is a bundle of minutes, texts or data that you can buy using your debit or credit card or top-up credit, to give you better value than our standard rates.

You can buy an add-on if you run out of one or more of your allowances.

Don’t worry, if you ever run out of data we won’t charge you any further – we’ll let you know once you run out and give you an option to buy more, if you need it.

  1.  

    add-ons start as soon as you buy them and last for anything from one to 30 days

  2.  

    if part of your pack or plan runs out, you’ll still be able to buy minutes, texts or data add-ons to see you through until your new pack or plan starts

  3.  

    we’ll text you when your add-on has run out or come to the end of its seven- or 30-day period

  4.  

    you can buy an add-on by logging into My EE, downloading the My EE app, texting ADD ON to 150 or calling 150

Types of add-on

Types of add-on

  1.  

    data

  2.  

    minutes

  3.  

    texts

  4.  

    roaming 

  5.  

    call abroad

Remember, you’ll need to have a registered debit or credit card or top-up credit available to buy your add-ons. Flex plan customers get unlimited texts.

How to buy add-ons

How to buy add-ons

My EE

To buy add-ons:

  1. 1

    log in to My EE

  2. 2

    go to Menu > Add-ons

Or you can choose to pay by topping up your credit using your card or by E-voucher.

 

Text us

Send one of these messages free to 150 from your EE phone:

  1.  

    ADD DATA - to see the data add-ons available to you

  2.  

    ADD MINS - to see the minutes add-ons available to you

  3.  

    ADD INT - to see the international add-ons, so you can call abroad from the UK

Roaming:

You can now use your pack, Free Boost and add-on allowances while roaming in the EU. To find out costs for any country, text RO followed by the country name free to 150.

 

Call us

Or you can call us on 150 from your EE phone - it’s free if you’re on a Flex plan, 25p if you’re on pay as you go - and choose to speak to an advisor.

 

For more on pay as you go add-on rates, see our non-standard price guides or our Flex plan non-standard price guide.

> Read our pay as you go terms and conditions

> Read our Flex plan terms and conditions

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