Top-up your pay as you go phone

In this article

You can pay for your Subscription Pack the easy way with Subscribe To Save. You’ll enjoy 10% off your Subscription Pack every time. All you need to do is set up monthly card payments on the EE app or online and your allowance will renew automatically. There’s no credit check required, and your payment can be changed or cancelled at any time.

 

> Find out more about Subscribe To Save and how to get 10% off your Subscription Pack

 

Alternatively, there are multiple ways you can top up your phone

How do I top up online?

How do I top up online?

Top up online or on the EE app:

  1. 1

    Open the EE app and go to Plans then Mobile and then select Top up

  2. 2

    Visit ee.co.uk and go to Home, Plans and subscriptions then Mobile and then select Top up

We’ll text you a reminder when your credit’s running low.

How do I top up my credit by text?

How do I top up my credit by text?

If you’ve already registered a credit or debit card, you can top up by text.

Text the following details to 150 from your EE phone:

  1.  

    the letters CR

  2.  

    the last four digits of your registered credit or debit card number

  3.  

    the amount you want to top up (between £5 and £95)

  4.  

    e.g., to top up £10 with card ending in 1234 text CR 1234 10

Remember to include spaces between each set of digits.

We’ll text you to confirm that your top-up has been successful.

Good to know

You can easily register a card through the EE app or by visiting ee.co.uk

Can I top up someone else's phone?

Can I top up someone else's phone?

Yes. You can top up anyone's EE pay as you go or Flex plan phone.  

You'll need their number and a debit or credit card.  

> Top up someone else's phone online

How do I top up my credit by phone?

How do I top up my credit by phone?

You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards, as well as international credit or debit cards, when you top up by phone.

  1. 1

    Call 150 from your EE device (free on a Flex plan, 25p per call on pay as you go if you choose to speak to an EE Guide)

  2. 2

    ChooseTop Upand follow instructions

We’ll ask you to set up a four-digit PIN code when you call for the first time. This will make topping up faster and more secure. To reset your PIN, simply call 150 from your EE phone and select the option to top up by card then follow the instructions.

How do I change or cancel recurring top-ups?

How do I change or cancel recurring top-ups?

You can easily change or cancel your recurring top-up:

  1.  

    Open the EE app or visit ee.co.uk

  2.  

    Call 150

  3.  

    Text STOP REC  to 150

We’ll keep taking your recurring top-up until you tell us to stop. EE only refunds unused credit in limited circumstances, see our Terms & Conditions.

If you don’t use your device for 90 days, we'll suspend your recurring top-up until you use your device again. If you don’t use your device at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.

How do I top up my credit using an E-voucher?

How do I top up my credit using an E-voucher?

An E-voucher is a card or receipt printed with a unique 16-digit voucher number and is valid for EE accounts for six months. You can purchase them from EE stores and over 100,000 shops around the UK or anywhere you see the green top-up logo.

Locate your nearest E-voucher store:
  1.  

    Payzone store

  2.  

    PayPoint store

  3.  

    Epay store

To top up your own number:
  1.  

    text 150 with VO then a space and then the 16-digit voucher number

  2.  

    e.g., VO 1234567891234567

  3.  

    call 150 from your EE phone and follow the instructions

To top up someone else's number:
  1.  

    text 150 with VO then a space and then the 16-digit voucher number and then the mobile number you'd like to top up

  2.  

    e.g.,VO 1234567891234567 07123456789

We’ll text you to confirm that your top-up has been successful.

How do I top up my credit using an E top-up card?

How do I top up my credit using an E top-up card?

You can use an E top-up card to top up at over 100,000 shops around the UK. Look for the green top-up logo.

Locate your nearest E top up card shop:
  1.  

    Payzone store

  2.  

    PayPoint store

  3.  

    Epay store

To link an E top-up card to your device:
  1.  

    Text 150 with ETU then a space and then the 13-digit E top-up card number (the space in between is important so be sure to include it)

  2.  

    e.g., ETU 1234567891234

  3.  

    Call 150 from your EE phone and follow the instructions

To top up using E top-up card:
  1.  

    Say how much to top up (between £5 and £50 in £5 increments)

  2.  

    Your E top-up card will be swiped, and the amount added to your card

We’ll text you to confirm that your top-up has been successful.

What do I do if I've lost my E top-up card?

Visit an EE store to pick up another. You'll need to link your new E top-up card to your phone before you next top up.

Your E top-up card holds no personal information and is only linked to your phone so no-one else can use it and you won't need to cancel it

How do I top up abroad?

How do I top up abroad?

  1.  

    Open the EE app and go to Plans, Mobile and then Top up

  2.  

    Visit ee.co.uk and go to Home, Plans and subscriptions, then Mobile and then Top up

  3.  

    Call +44 7953 966 250 and top up using a credit or debit card

  4.  

    or Call 360 direct from your EE phone

How do I check my credit balance?

How do I check my credit balance?

  1.  

    Open the EE app or visit ee.co.uk

  2.  

    or Text BALANCE to 150

What do I do if my top-up fails?

What do I do if my top-up fails?

We will always text you to confirm when a top-up is successfully added. If your credit hasn't updated within 24 hours, please call us.

  1. 1

    Call 150 from your EE phone

  2. 2

    Call 07953 966 250 from any phone

You can also check your remaining pay as you go credit at any time.

Check remaining credit:
  1. 1

    Open the EE app or visit ee.co.uk

  2. 2

    Text BALANCE to 150

You can also register your bank card for direct card payments, so you won’t have to remember to top up and your pack will renew automatically. You will also get a 10% discount on your pack price.

  1. 1

    Open the EE app or visit ee.co.uk

  2. 2

    Go to Set Up Direct Card Payments

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