Top up online or on the EE app:
Top-up your pay as you go phone
In this article
You can pay for your Subscription Pack the easy way with Subscribe To Save. You’ll enjoy 10% off your Subscription Pack every time. All you need to do is set up monthly card payments on the EE app or online and your allowance will renew automatically. There’s no credit check required, and your payment can be changed or cancelled at any time.
> Find out more about Subscribe To Save and how to get 10% off your Subscription Pack
Alternatively, there are multiple ways you can top up your phone
How do I top up online?
How do I top up online?
We’ll text you a reminder when your credit’s running low.
How do I top up my credit by text?
How do I top up my credit by text?
If you’ve already registered a credit or debit card, you can top up by text.
Text the following details to 150 from your EE phone:
Remember to include spaces between each set of digits.
We’ll text you to confirm that your top-up has been successful.
Can I top up someone else's phone?
Can I top up someone else's phone?
Yes. You can top up anyone's EE pay as you go or Flex plan phone.
You'll need their number and a debit or credit card.
How do I top up my credit by phone?
How do I top up my credit by phone?
You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards, as well as international credit or debit cards, when you top up by phone.
We’ll ask you to set up a four-digit PIN code when you call for the first time. This will make topping up faster and more secure. To reset your PIN, simply call 150 from your EE phone and select the option to top up by card then follow the instructions.
How do I change or cancel recurring top-ups?
How do I change or cancel recurring top-ups?
You can easily change or cancel your recurring top-up:
We’ll keep taking your recurring top-up until you tell us to stop. EE only refunds unused credit in limited circumstances, see our Terms & Conditions.
If you don’t use your device for 90 days, we'll suspend your recurring top-up until you use your device again. If you don’t use your device at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.
How do I top up my credit using an E-voucher?
How do I top up my credit using an E-voucher?
An E-voucher is a card or receipt printed with a unique 16-digit voucher number and is valid for EE accounts for six months. You can purchase them from EE stores and over 100,000 shops around the UK or anywhere you see the green top-up logo.
Locate your nearest E-voucher store:
To top up your own number:
To top up someone else's number:
We’ll text you to confirm that your top-up has been successful.
How do I top up my credit using an E top-up card?
How do I top up my credit using an E top-up card?
You can use an E top-up card to top up at over 100,000 shops around the UK. Look for the green top-up logo.
Locate your nearest E top up card shop:
To link an E top-up card to your device:
To top up using E top-up card:
We’ll text you to confirm that your top-up has been successful.
Your E top-up card holds no personal information and is only linked to your phone so no-one else can use it and you won't need to cancel it
How do I top up abroad?
How do I top up abroad?
How do I check my credit balance?
How do I check my credit balance?
What do I do if my top-up fails?
What do I do if my top-up fails?
We will always text you to confirm when a top-up is successfully added. If your credit hasn't updated within 24 hours, please call us.
You can also check your remaining pay as you go credit at any time.
Check remaining credit:
You can also register your bank card for direct card payments, so you won’t have to remember to top up and your pack will renew automatically. You will also get a 10% discount on your pack price.
How useful was this page?
Thanks for your feedback
Thanks for your feedback