Am I using my UK allowances when I’m roaming abroad?

     
    >
  • Go to section

Find out more about whether your data, calls and texts will come out of your UK allowance when you're roaming.

When you’re roaming in the EU all your calls, texts and data will come out of your UK allowance, just as they would at home. 

In non-EU countries, prices vary. Before you go:

  1.  

    check if your plan lets you use your phone abroad
  2.  

    check if your device is set up to use abroad – just text ROAMING to 150
  3.  

    turn on data roaming in your device settings
  4.  

    make sure your bill’s paid up to date or you’ve got credit

You can check roaming charges in the country you’re going to by texting RO followed by the name of the country to 150 eg RO USA.

Roaming add-ons

Roaming add-ons

You can buy a roaming add-on to save money on calls, texts and mobile data when roaming outside the EU. You can add the Travel Data Pass by texting TRAVEL to 150 or you can buy a standard data pass when you’re abroad by typing add-on.ee.co.uk in your device’s browser.

> Find out more about roaming add-ons 

Good to know

Roaming calculator 

See how much it will cost to call, text or use data, wherever you’re going.

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help
Last updated: 10/1/2018
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
Coming to the end of your pay as you go data allowance?
What’s included in my allowances?
How much mobile data do apps and emails use?
Previous
Coming to the end of your pay as you go data allowance?