Start by finding your main phone socket – it's the socket your phone line connects to as it enters your home and it should look like one of these examples below:
How can I check my landline wiring?
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Having problems making or receiving calls on your phone at home? Here’s how to check if your service is working from your main BT socket and your test socket.
How do I check my main phone socket?
How do I check my main phone socket?
Next:
How do I check my text phone socket?
How do I check my test phone socket?
If you’re telephone didn't work when tested in your main phone socket, try using your test socket and follow the same checking procedure as above again.
If your phone works in your test socket, there are a few other tests you can try:
If your phone works in your test socket, you should then check these elements:
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