Health pendant or Burglar alarm showing an error

Health pendants and Telecare alarms

If you're without service following the move to Digital Home Phone, please connect the telecare base unit to the phone port on the back of your hub.

Once you've done this you should immediately contact your telecare service provider to let them know your phone line has changed to a Digital Home Phone. Press the red button on your health pendant or telecare alarm to do this, or call them directly on the telephone number shown on your telecare alarm.

Your telecare service provider will advise you of anything else to do.

Monitored burglar alarm

If your alarm is showing an error after you've moved across to our Digital Home Phone service, please get in touch with your alarm provider.

If your alarm is not monitored or maintained by a company, please connect the alarm phone connection to the phone port on the back of your hub.

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