Medical pendants and healthcare alarms
Medical pendants and healthcare alarms are sometimes known as health pendants and telecare alarms. Telecare is equipment that helps you when you live independently.
If your medical pendant or healthcare alarm is not working after the move to Digital Home Phone, check that the alarm base unit is plugged into the phone port on the back of your Smart Hub.
Once you've done this, immediately contact your telecare service provider to let them know your phone line has changed to Digital Home Phone.
To do this, either:
- press the alarm button on your medical pendant or healthcare alarm
- call them directly on the phone number shown on your healthcare alarm
Your telecare service provider will let you know if there’s anything else you need to do.
If your medical pendant or healthcare alarm is still not working properly, you can contact us.
Monitored burglar alarm
If your alarm is showing an error after you've moved across to our Digital Home Phone service, get in touch with your alarm provider.
If you have a burglar alarm that connects through the phone line, you'll need to connect it to your Smart Hub.