Let's run some quick tests
Text HELP to 66033 from your Digital Home Phone handset (charges may apply at your standard rate) and we'll:
- Automatically run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, one of our brilliant UK and Ireland-based Guides will call you within 30 minutes to help solve your issue.
Opening hours
Monday to Friday, 8am to 9pm.
Saturday and Sunday, 8am to 8pm.
Need to know
Older landline phones - bought before 2015 - may not ring while connected to your Digital Voice Adapter. If you are experiencing this, contact us from any phone and we'll supply a free microfilter which will enable your phone to ring.
Digital Home Phone handset issues
- Check you’re making HD calls - you’ll see a HD logo on your handset when on a call. The other person you’re calling has to have HD calling for it to work.
- Try another registered handset to see if there's a problem with the original handset or the phone line. Try plugging a phone into the phone port on the back of your Smart Hub (your router).
- Check you're in range of your hub. You'll see a 'No link to the Hub' message if you're too far away.
- Check the handset batteries, they need to be rechargeable.
Other cordless handsets issues
- Check you're making HD calls, if your handset supports it.
- Make sure your phone or phone base is plugged into the phone port on the back of your Smart Hub.
- Check your handset batteries and that it's charged.
Wired handset issues
Make sure your phone is plugged into the phone port on the back of the Smart Hub or into a Digital Voice Adapter, that is connected to your Smart Hub.