Dropping calls, poor quality or Digital Home Phone handset problems

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Text HELP to 66033 (charges may apply at your standard rate).

  • We’ll run tests on your connection to find out what’s going on.
  • If you need an engineer, we’ll text you in 15 mins to book a slot.
  • If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

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Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Digital Home Phone handset

Digital Home Phone handset

  1. 1

    Check you’re making HD calls - you’ll see a HD logo on your handset when on a call. The other person you’re calling has to have HD calling for it to work.
  2. 2

    Try another registered handset to see if there's a problem with the handset or the phone line. Try plugging a phone into the phone port on the back of your Smart Hub (your router).
  3. 3

    Check you're in range of your hub. You'll see a 'No link to the Hub' message if you're too far away.
  4. 4

    Check the handset batteries, they need to be rechargeable.

Other cordless handsets

Other cordless handsets

  1. 1

    Check you're making HD calls, if your handset supports it.
  2. 2

    Make sure your phone is plugged into the phone port on the back of the Smart Hub.
  3. 3

    Check your handset batteries and that it's charged.

Phones with a cord

Phones with a cord

Make sure your phone is plugged into the phone port on the back of the Smart Hub.

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