Samsung Galaxy: setting up an eSIM and Dual SIM phone

     
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Find out if your Samsung Galaxy is compatible with an eSIM, order and set up an eSIM, and how to configure your phone with two SIMs.

Samsung phones that can use eSIMs

Samsung phones that can use eSIMs

You can use an eSIM with your Samsung Galaxy device if it's a:

  • Samsung Galaxy S20, S20 5G, S20+ 5G or S20 Ultra 5G 
  • Samsung Galaxy Z Flip

These phones are also 'Dual SIM'. They have two SIM slots meaning that you can have two numbers and two different plans on the same phone.

If youe device is unlocked, you can also use a dual SIM phone to:

  • use foreign SIM and your own SIM at the same time if you're travelling abroad 
  • use the same phone for two different numbers on separate networks, for example a work and personal number 
What is an eSIM?

Like a traditional SIM card, an eSIM stores information that's needed for your Samsung Galaxy to use the EE Network. It's downloaded securely on your device - it's can't be removed like a traditonal SIM (it must be deleted).

Order an eSIM

Order an eSIM

You can order an eSIM to replace your current physical SIM (you'll need to transfer your number). Or to get a second number for your phone.

It's easy to order an eSIM in one of the following ways: 

  1.  

    online - go to My EE

  2.  

    by phone - call 150 from your EE phone 

  3.  

    in person - pop into an EE store

Set up an eSIM on your Samsung

Set up an eSIM on your Samsung

Once you get your eSIM pack, follow these steps to set it up on your phone:

  1. 1

    go into Settings > Connections > SIM card manager and then select Add Mobile Plan

  2. 2

    select Add using QR code and take a picture of the QR code on the eSIM pack (your camera will automatically open) - confirm by pressing Register > OK

  3. 3

    if this is a second SIM for your phone, you'll have the option to assign a name and icon for each number on your phone, and choose what numbers/plans are used for your data and voice messages 

If you can't scan the QR code

You can manually add the information contained within the QR code if you can't scan it.

When the Add mobile plan screen is open, select Add using activation code.

The activation code is a single sequence of:

  1. LPA:1$ee.pr.go-esim.com$ 
  2. the unique 32-digit activation code found on your eSIM pack
  3. $$

For example, if your activation code is ABCDEF1234567890ABCDEF1234567890, you'll need to enter 

LPA:1$ee.pr.go-esim.com$ABCDEF1234567890ABCDEF1234567890$$
 

 

Transfer your number to an eSIM

Transfer your number to an eSIM

  1. 1

    follow the steps above to order an eSIM and set it up on your phone  

  2. 2

    go to EE SIM Swap and enter your details - you'll need the serial number on your eSIM pack

  3. 3

    we'll send a PIN verification to your current number so make sure it's working in your current phone (call us on 150 if you can't use your current SIM)

Setting up your phone if you're using two SIMs

Setting up your phone if you're using two SIMs

You can set up a Samsung Galaxy Dual SIM device with a combination of:

  • two phyiscal SIMs
  • a physical SIM and an eSIM 
  • a MicroSD card and an eSIM/physical SIM (except for the Samsung Galaxy Z Flip)

Each SIM has a different number. If your device is unlocked you can also:

  • have two SIMs on different networks (for example for a work number)
  • insert a local SIM if you're travelling abroad

Managing what number to use for calls, messages, data, voice and apps

If you're using two SIMs you can set up which SIM your phone should use for:

  • making and receiving calls 
  • data
  • voice features
  • messages 
  • apps
Calls

To choose what lines/numbers are used for calls, go to Settings > Mobile Data > Default Voice Line / Mobile Data

The phone will warn you if you attempt to make a call from the “non-preferred” SIM.

You cannot have 2 active calls at the same time, for example if you were on the phone and received a call to your other number, that incoming call would go to voicemail. 

You can set calls to be forwarded from one line to another. 

Data, voice and messages 

To choose what SIMs and phone plans are used by default for data, voice and messages go to Settings > Connections > SIM card manager.

Messaging apps

“Dual Messenger” can create a duplicate application for each number, for messaging applications like Skype or WhatsApp. The option can be found in Settings > Advanced features > Dual messenger.

 

 
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Last updated: 24/3/2020
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