Identify your hub from these options and then follow the instructions in this article or on the app.
Set up your Smart Hub Plus by following the instructions in the EE app.
Your hub might need to update its software. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Don’t restart your hub until the update is complete.
If you have been sent a black cable with grey ends:
If you have Fibre to the Premises (FTTP) and have been sent a black cable with red ends:
To connect your devices to the internet, use your hub’s network name and password.
You'll find them on the WiFi details card that came with your hub. You might find this on the top, bottom or side of your hub. It could also be printed on the bottom of your hub.
Use your device's camera to scan the QR code on the back or bottom of your hub or router to quickly connect.
If your device supports WPS, press the WPS button on the side of the hub. Then follow the instructions on the app to connect.
It’s always best to connect your EE hub to a master socket to get the best signal if you can.
A master socket is the main socket where your phone line that enters your home, usually in a hallway.
It’s a white box fixed to the wall.
You might have a few of them around the house, but the master socket is the one that is connected closest to the wires coming into the house.
These only have one port.
You’ll need to get a broadband filter. This device will let your broadband work at the same time as your phone line.
These will have two ports.
You won’t need a broadband filter as the socket is already split between your broadband and extension.
Make sure you plug your Hub into the broadband connection rather than the phone one.
The lights will tell you if your hub is starting up correctly when you first switch it on and also let you know if there are any problems later on. Find out what the lights on your EE Smart Hub mean.
