What are My EE Top-up Rewards?

     
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You may be invited by text message to redeem a My EE Top-up Reward – this means that if you register and top up the required amount via My EE you’ll get a free reward. This could be free credit, free minutes, free texts and/or free data. 

How do I redeem the offer?

How do I redeem the offer?

You will need to reply with the keyword stated in the text message (e.g YES) to redeem this offer. You must reply with the keyword within the offer window detailed in the text message. Once you’ve replied with the keyword, you’ll get a message telling you to top up in My EE.

You’ll need to top up the required amount via My EE and then the free reward will be automatically applied. It may take up to ten minutes to be applied, but you’ll get a confirmation text once it’s on.

You must opt in first and then top up. If it’s not done in that order, or you don’t do the required top-up in My EE, you won’t get the reward.

How long does the offer last?

How long does the offer last?

All offers are different. The text message will detail the validity of the offer.

How do I know if I am eligible for the offer?

How do I know if I am eligible for the offer?

You’ll receive a text message from us detailing the offer and what you need to do to claim it.

How do I know if the offer has been added to my account?

How do I know if the offer has been added to my account?

You will have received a text message confirming it was added. You can also text AL to 150 and that will show if the offer is on your account, or check in My EE.

What can I do with my free reward?

What can I do with my free reward?

  1. free allowances can be used for calls and texts:

    • when in the UK or EU
    • to UK mobiles and UK landlines starting with 01, 02 and 03, when in the UK
    • to EU mobiles and landlines, when roaming in EU
  2. free data can be used in the UK and EU

  3. free credit can be used for calls, texts and buying add-ons and packs. Just remember, if you’re buying packs and add-ons, you’ll need to read the relevant terms and conditions beforehand

Please note: free minutes and texts cannot be used to call or text internationally or to call international mobile numbers in the UK.

Can I use free credit to buy an add-on or pack?

Can I use free credit to buy an add-on or pack?

Yes, any free credit can be used like normal credit – to make a call or send a text, and to buy add-ons or packs. You just need to spend it before it expires.

I’ve topped up but haven’t received my offer – why?

I’ve topped up but haven’t received my offer – why?

Only customers who were invited are allowed to redeem the offer. If this is you, make sure you also opted in to the offer by replying with the keyword stated in the text message within the offer window. If you did receive the text message detailing the offer, you need to:

  1. 1

    opt in to the offer by replying with the keyword stated in the text message (e.g. YES)

  2. 2

    wait to receive our text message telling you to top up

  3. 3

    top up the required amount in My EE within seven days

If you followed the above steps in that order and still didn’t get the offer then, please contact us. You must opt in first before topping up or you won’t get the reward.

Terms and conditions

Terms and conditions

Customers invited to register for and top up using My EE or the My EE app are eligible to receive one of the following rewards:

  1.  

    free credit

  2.  

    an allowance of free minutes

  3.  

    an allowance of free texts

  4.  

    an allowance of free data

Rewards will be applied when topping up by the specified amount in one transaction via the channel specified in your text message invitation. Unless we tell you otherwise, rewards last up to seven days and don’t roll over.

Free minutes, texts and/or data

Free minutes and texts are from the UK to UK mobiles and UK landlines starting with 01, 02 and 03 (excluding Jersey, Guernsey and the Isle of Man). Free allowances, including data, can also be used when you are abroad in selected European countries. See the full list of eligible countries.

Please note: free minutes and texts cannot be used to call or text internationally or to call international mobile numbers in the UK.

Unless we tell you otherwise, free allowances, once redeemed, last up to seven days (the 'Validity Period'). If you don’t use your free allowances within the Validity Period, you’ll lose them. If you have a pack, add-on or another allowance of any kind on your account, your usage will be deducted from the allowance due to expire first. Unlimited data allowances are for your personal and lawful use only.

Free credit 

The credit is for your personal use only. Once redeemed the credit will last up to seven days, unless we tell you otherwise. If you don’t use your credit within this time, you’ll lose it.

Available to pay as you go customers invited to redeem an offer by us via text message. All information and redemption instructions we provide in your text message will form part of the terms and conditions. 

 
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Last updated: 22/5/2019
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