What is Stay Connected?

In this article

We’re the only network that makes sure you stay online and connected even when your monthly data allowance runs out.

How do I stay connected?

How do I stay connected?

When you buy a pay monthly phone or SIM plan from 7 July 2021 onwards, or a pay monthly tablet, laptop, mobile broadband or data SIM plan from 18 August onwards, we’ll make sure you stay connected even when your monthly data allowance runs out.

If you use up your monthly data allowance, you’ll automatically switch to a slower speed (0.5Mbps), which is fine for using WhatsApp and Maps and for messaging friends.

To go back to full speed you can buy a daily or monthly Data Boost or wait until your bill cycle refreshes.

Good to know

We’ll tell you by text when you’ve used 80% of your data. And then again when you've used all your full-speed data and that Stay Connected data has been turned on.

What can I do at 0.5Mbps?

What can I do at 0.5Mbps?

You’ll be able to use your device for things like browsing the web, checking and sending emails and using apps like WhatsApp, Spotify and Google Maps. Downloading large content files and streaming video in HD may not work as well. 

Who can stay connected?

Who can stay connected?

With all pay monthly phone and SIM plans bought from 7 July 2021 onwards, and all pay monthly tablet, laptop, mobile broadband and data SIM plans bought from 18 August 2021, we'll make sure you stay connected if your data runs out. You'll automatically switch to a slower speed when you've used up your plan allowance, so you'll still be able to use WhatsApp, Maps and messaging apps.

How can I get back up to full speed?

How can I get back up to full speed?

Your full speed data will start again at the beginning of the next month. You can also get back up to full speed if you:

  1.  

    receive a data gift from someone else on your account

  2.  

    buy a Data Add On

What's the difference between stay connected and the NHS data offer?

What's the difference between stay connected and the NHS data offer?

The NHS data offer works the same as stay connected, but instead of switching to 0.5Mbps when you use up your high-speed data, you’ll get free unlimited data at a reduced speed of 2Mbps.

Find out more about the NHS data offer.

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