Why do I need to deactivate Find My iPhone?
Before returning your iOS device - an iPhone, iPad or Apple Watch - you must deactivate Find My iPhone and erase your content and settings.
When you erase your content, Find My iPhone and Activation Lock are also turned off. This must be done to transfer the ownership of your device back to EE.
Remember, if Find My iPhone is not removed this can slow down the return or refund process and could mean you get charged for the device.
How do I deactivate Find My iPhone?
On your iPhone or iPad
- go to Settings
- select General
- select Reset
- select Erase All Content and Settings
On your Apple Watch
- open the Apple Watch app on your iPhone
- select My Watch
- select your Apple Watch at the top of the screen
- select Unpair Apple Watch
From a computer
If your device is faulty, or you have returned it to EE, you can turn off Find My Phone via your computer:
- go to iCloud Find
- sign in with your Apple ID
- select your device and then Erase Phone
If you've already returned your device to EE
If you've already returned your device to EE, you can remove Find My iPhone remotely from your computer:
- go to iCloud Find
- sign in with your Apple ID
- select All Devices and find the device you wish to remove, this will show as Offline
- select the device and then Remove From Account