For products and services you've purchased in-store, online or over the phone:
How do I return a product that’s more than 14 days old?
- Go to section
How to I contact EE to return a product or service?
How to I contact EE to return a product or service?
If you're using a landline:
Please note: if your product or service was bought from a third-party company you'll need to contact them directly to arrange a return.
How do I return a product to EE?
How do I return a product to EE?
Once you’ve contacted us to confirm your return, we’ll send you a pre-addressed silver bag, which is tracked and insured to offer protection against loss and damage.
Follow these instructions to ensure your return is processed as quickly as possible:
If you change your mind after requesting a return, you don’t need to contact us. If we don’t receive the equipment within 30 days of the return request, we’ll assume you’ll be keeping the goods and your contract will continue to run as normal.
Good to know:
There may be an additional charge to your bill if Find My iPhone is not removed from your iPhone, iPad or Apple Watch.
What is the postage cost to return an item?
What is the postage cost to return an item?
You're responsible for postage costs when returning equipment.
Last updated: 23/5/2019
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How can I return a device bought within the last 14 days?