How do I return a product that’s more than 14 days old?

In this article

How to I contact EE to return a product or service?

How to I contact EE to return a product or service?

For products and services you've purchased in-store, online or over the phone:

  1.  

    call 150 from your EE phone
  2.  

    or call 07953 966 250 from any phone

If you're using a landline:

  1.  

    call 0800 956 6000 for device returns
  2.  

    call 0845 412 3662 for 4GEE WiFi returns

Please note: if your product or service was bought from a third-party company you'll need to contact them directly to arrange a return.

How do I return a product to EE?

How do I return a product to EE?

Once you’ve contacted us to confirm your return, we’ll send you a pre-addressed silver bag, which is tracked and insured to offer protection against loss and damage.

Follow these instructions to ensure your return is processed as quickly as possible:

  1.  

    send your equipment back to us within 30 days
  2.  

    new, unused items must be sealed when they’re returned
  3.  

    make sure any theft or loss-protection apps on your device are disabled (e.g. Find My Phone on iPhones or iPads)
  4.  

    ensure all items, including accessories and free promotional items, are returned undamaged. You may be charged for damaged items

If you change your mind after requesting a return, you don’t need to contact us.  If we don’t receive the equipment within 30 days of the return request, we’ll assume you’ll be keeping the goods and your contract will continue to run as normal.

Good to know:

There may be an additional charge to your bill if Find My iPhone is not removed from your iPhone, iPad or Apple Watch.

> Find out how to deactivate Find My Phone

What is the postage cost to return an item?

What is the postage cost to return an item?

You're responsible for postage costs when returning equipment.

Thanks for your feedback

Related Articles

Need more help?

 
Use My EE
>
>
Give us a call
Give us a call
Call now
Call now
07707077007
07707077007
25p per call
Open
Closed
Mon to Fri
Sat
Sun
Ask the community
Ask the community
Ask questions and share tips with other people 24 hours a day
Other ways to get help