On products and services you've purchased in-store, online or over the phone:
How do I return a product that’s more than 14 days old?
- Go to section
How to I contact EE to return a product or service?
How to I contact EE to return a product or service?
If you're using a landline:
Please note: if your product or service was bought from a third-party company you'll need to contact them directly to arrange a return.
How do I return a product to EE?
How do I return a product to EE?
Once you’ve contacted us to confirm your return, we’ll send you a pre-addressed silver bag, which is tracked and insured to offer protection against loss and damage.
Follow these instructions to ensure your return is processed as quickly as possible:
Good to know:
There may be an additional charge to your bill if Find My iPhone is not removed from your iPhone, iPad or Apple Watch.
If you change your mind after requesting a return, you don’t need to contact us. If we don’t receive the equipment within 30 days of the return request then we’ll assume you’ll be keeping the goods and your contract will continue to run as normal.
What is the postage cost to return an item?
What is the postage cost to return an item?
You're responsible for the postage cost of returning equipment.
Give us a call
Give us a call
Free to pay monthly
25p per call on pay as you go
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later
We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 20/12/2018
Mark posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
Thank you.
Glad to hear it.
Thank you.
Glad to hear it.
How can I return a device bought within the last 14 days?