To set up Full Fibre with your Smart Hub Pro:
- Plug the white cable with red ends into the socket marked WAN on the back of the hub.
- Plug the other end of the cable into the Openreach modem's Port 1/LAN1 port.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid aqua. Your hub is now ready.
Connect your devices
To connect your devices to the internet, for example a computer, your phone or a tablet, use your hub’s network name and password.
You'll find them on the WiFi details card and on the back of your hub.
Use your device's camera to scan the QR code on the back or bottom of your hub or router to quickly connect.
If your device supports WPS, press the WPS button on the back of the hub.
Your hub lights
The lights will tell you if your hub is starting up correctly when you first switch it on and also let you know if there are any problems later on. Find out what the lights on your EE Smart Hub mean.
Part Fibre or standard broadband
If you've been sent a black cable with grey ends:
- Plug one end into the socket marked Broadband on the back of your hub.
- Plug the other end of the cable into your landline socket. If you have a single master socket, you'll need to use the broadband filter supplied in the box. If have a double primary socket you won't need to use this. See help with sockets in the section below.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid aqua. Your hub is now ready.
Full Fibre
If you have Fibre to the Premises (FTTP) and have been sent a black cable with red ends:
- Plug it into the socket marked WAN on the back of the hub.
- Plug the other end of the cable into the Openreach modem's Port 1/LAN1 port.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid aqua. Your hub is now ready.
Connect your devices
To connect your devices to the internet, for example a computer, your phone or a tablet, use your hub’s network name and password.
You'll find them on the WiFi details card and on the back of your hub.
Use your device's camera to scan the QR code on the back or bottom of your hub or router to quickly connect.
If your device supports WPS, press the WPS button on the side of the hub.
Help with sockets
It’s always best to connect your EE hub to a primary socket to get the best signal if you can.
A primary socket is the main socket where your phone line that enters your home, usually in a hallway.
It’s a white box fixed to the wall.
You might have a few of them around the house, but the primary socket is the one that is connected closest to the wires coming into the house.
Single primary sockets
These only have one port.
You’ll need to get a broadband filter. This device will let your broadband work at the same time as your phone line.
Double primary sockets
These will have two ports.
You won’t need a broadband filter as the socket is already split between your broadband and extension.
Make sure you plug your Hub into the broadband connection rather than the phone one.
Your hub lights
The lights will tell you if your hub is starting up correctly when you first switch it on and also let you know if there are any problems later on. Find out what the lights on your EE Smart Hub mean.
Part Fibre or standard broadband
If you've been sent a black cable with grey ends:
- Plug one end into the socket marked Broadband on the back of your hub.
- Plug the other end of the cable into your landline socket. If you have a single master socket, you'll need to use the broadband filter supplied in the box. If have a double primary socket you won't need to use this. See help with sockets in the section below.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid aqua or blue. Your hub is now ready.
Full Fibre
If you have Fibre to the Premises (FTTP) and have been sent a black cable with red ends:
- Plug it into the socket marked WAN on the back of the hub.
- Plug the other end of the cable into the Openreach modem's Port 1/LAN1 port.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid blue or aqua. Your hub is now ready.
Connect your devices
To connect your devices to the internet, for example a computer, your phone or a tablet, use your hub’s network name and password.
You'll find them on the WiFi details card and on the back of your hub.
Use your device's camera to scan the QR code on the back or bottom of your hub or router to quickly connect.
If your device supports WPS, press the WPS button on the side of the hub.
Help with sockets
It’s always best to connect your EE hub to a primary socket to get the best signal if you can.
A primary socket is the main socket where your phone line that enters your home, usually in a hallway.
It’s a white box fixed to the wall.
You might have a few of them around the house, but the primary socket is the one that is connected closest to the wires coming into the house.
Single primary sockets
These only have one port.
You’ll need to get a broadband filter. This device will let your broadband work at the same time as your phone line.
Double primary sockets
These will have two ports.
You won’t need a broadband filter as the socket is already split between your broadband and extension.
Make sure you plug your Hub into the broadband connection rather than the phone one.
Your hub lights
The lights will tell you if your hub is starting up correctly when you first switch it on and also let you know if there are any problems later on. Find out what the lights on your EE Smart Hub mean.
Part Fibre or standard broadband
If you've been sent a black cable with grey ends:
- Plug one end into the socket marked Broadband on the back of your hub.
- Plug the other end of the cable into your landline socket. If you have a single master socket, you'll need to use the broadband filter supplied in the box. If have a double primary socket you won't need to use this. See help with sockets in the section below.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid aqua or blue. Your hub is now ready.
Full Fibre
If you have Fibre to the Premises (FTTP) and have been sent a black cable with red ends:
- Plug it into the socket marked WAN on the back of the hub.
- Plug the other end of the cable into the Openreach modem's Port 1/LAN1 port.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid blue or aqua. Your hub is now ready.
Connect your devices
To connect your devices to the internet, for example a computer, your phone or a tablet, use your hub’s network name and password.
You'll find them on the WiFi details card and on the back of your hub.
Use your device's camera to scan the QR code on the back or bottom of your hub or router to quickly connect.
If your device supports WPS, press the WPS button on the side of the hub.
Help with sockets
It’s always best to connect your EE hub to a primary socket to get the best signal if you can.
A primary socket is the main socket where your phone line that enters your home, usually in a hallway.
It’s a white box fixed to the wall.
You might have a few of them around the house, but the primary socket is the one that is connected closest to the wires coming into the house.
Single primary sockets
These only have one port.
You’ll need to get a broadband filter. This device will let your broadband work at the same time as your phone line.
Double primary sockets
These will have two ports.
You won’t need a broadband filter as the socket is already split between your broadband and extension.
Make sure you plug your Hub into the broadband connection rather than the phone one.
Your hub lights
The lights will tell you if your hub is starting up correctly when you first switch it on and also let you know if there are any problems later on. Find out what the lights on your EE Smart Hub mean.
Part Fibre or standard broadband
If you've been sent a black cable with grey ends:
- Plug one end into the socket marked Broadband on the back of your hub.
- Plug the other end of the cable into your landline socket. If you have a single master socket, you'll need to use the broadband filter supplied in the box. If have a double primary socket you won't need to use this. See help with sockets in the section below.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid aqua or blue. Your hub is now ready.
Full Fibre
If you have Fibre to the Premises (FTTP) and have been sent a black cable with red ends:
- Plug it into the socket marked WAN on the back of the hub.
- Plug the other end of the cable into the Openreach modem's Port 1/LAN1 port.
- Plug the power cable into the back of your hub.
- Connect your hub to a power socket.
- Push the hub’s Power button. When the light on the front turns green, your hub is on.
- Wait about 3 minutes for the light in the middle of the hub to turn solid blue or aqua. Your hub is now ready.
Connect your devices
To connect your devices to the internet, for example a computer, your phone or a tablet, use your hub’s network name and password.
You'll find them on the WiFi details card that came with your hub. You might also find this on the back, top, bottom or side of your hub.
Use your device's camera to scan the QR code on the back or bottom of your hub or router to quickly connect.
If your device supports WPS, press the WPS button on the side of the hub. Then follow the instructions on the app to connect.
Help with sockets
It’s always best to connect your EE hub to a primary socket to get the best signal if you can.
A primary socket is the main socket where your phone line that enters your home, usually in a hallway.
It’s a white box fixed to the wall.
You might have a few of them around the house, but the primary socket is the one that is connected closest to the wires coming into the house.
Single primary sockets
These only have one port.
You’ll need to get a broadband filter. This device will let your broadband work at the same time as your phone line.
Double primary sockets
These will have two ports.
You won’t need a broadband filter as the socket is already split between your broadband and extension.
Make sure you plug your Hub into the broadband connection rather than the phone one.
Your hub lights
The lights will tell you if your hub is starting up correctly when you first switch it on and also let you know if there are any problems later on. Find out what the lights on your EE Smart Hub mean.