For pay monthly handset and SIM customers:
EU roaming charges and changes
In this article
The way our network operates in the EU will be changing.
Will these changes affect me?
Will these changes affect me?
For pay monthly tablet, laptop and mobile broadband customers:
What will the new charges for EU roaming be?
What will the new charges for EU roaming be?
You can use your minutes, texts and data allowances in our European roaming zone (see list of destinations) for £2 a day.
Here's how the charges will work:
Which countries will be affected?
Which countries will be affected?
The full list of countries affected by the EU roaming charges: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus (excludes northern Cyprus), Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy).
Calls, texts and data within the Republic of Ireland are included within your allowance. If you use up your allowance, the £2 daily charge will apply.
Do I have any other options apart from paying a daily roaming charge?
Do I have any other options apart from paying a daily roaming charge?
Using the minutes, texts and data in the EU/EEA is no longer included in your plan allowance.
If you have a plan with Smart Benefits, you can choose our Roam Abroad pass as a Smart Benefit and you won’t have to pay the £2 daily charge in the EU.
Alternatively, you can take Roam Abroad as an add-on to your plan at any time for £10 a month and you won’t have to pay the £2 daily charge in the EU.
Roam Abroad as a Smart Benefit
Roam Abroad as a Smart Benefit
If you have a plan with Smart Benefits, you can choose Roam Abroad as a Smart Benefit for any month when you’ll be travelling. Our Roam Abroad Smart Benefit includes roaming in our European roaming zone.
This means that using your plan allowance in any of the destinations covered will cost the same as it does at home.
Roam Abroad as an add-on
Roam Abroad as an add-on
Our Roam Abroad add-on includes roaming in the EU. This means that your plan allowance in our European roaming zone will cost the same as it does at home.
You can add Roam Abroad as an add-on to your plan at any time for £10 a month and cancel whenever you like.
How will you let customers know what’s happening?
How will you let customers know what’s happening?
We'll continue to provide customers with up-to-date information about roaming options whenever they travel abroad.
Where are you travelling to?
Find out how much it'll cost to use your phone abroad:
What happens if I have a Spend Cap?
What happens if I have a Spend Cap?
With a Spend Cap, you can choose how much you want to restrict your usage outside of your monthly data allowance. Adding a Spend Cap to your account restricts usage on certain services like roaming.
How useful was this page?
Thanks for your feedback
Thanks for your feedback
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later
We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help