What impact will Brexit have on roaming?

     
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What’s going to happen if we leave the EU?

What’s going to happen if we leave the EU?

Our customers enjoy inclusive roaming in Europe, and we don’t have any plans to change this based on the Brexit outcome.

What if there’s a no-deal Brexit?

What if there’s a no-deal Brexit?

While nothing will change in the short term, a no-deal Brexit will mean EE loses the protections and regulations that guarantee the low rates European operators charge us when you go abroad.

In the event of a no-deal Brexit, EE will need to do individual deals with each of the 27 EU countries. This includes 144 operators, in total, but we will continue to do everything we can to provide inclusive roaming for our customers in the long term.
 

Why can’t you confirm 100% what will happen in the long term? Why is it so complicated?

Why can’t you confirm 100% what will happen in the long term? Why is it so complicated?

If there is a no-deal Brexit, like any other business, we will need to do individual deals with each of the 27 EU countries. This is, of course, more complex than the regulated environment we operate in currently.

The good news is we don't want to change the EU roaming you enjoy today, and we’ve been having positive conversations with our European partners for over a year to ensure we can continue to provide inclusive roaming. We’ll continue those discussions and negotiations, so the great experience you enjoy today continues.

How will you let customers know what’s happening?

How will you let customers know what’s happening?

As there will be no changes on the date the UK leaves the EU, we’ll continue to provide you with the same information about roaming options and inclusive roaming whenever you travel abroad.

Where are you travelling to?
Find out how much it'll cost to use your phone abroad:
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Last updated: 10/10/2019
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