How do I unblock my phone with a PUK code?

In this article

Here's how to unblock your phone's SIM card

Unblocking your phone

Unblocking your phone

Your phone can become blocked if you enter the wrong SIM card PIN number three times in a row. To unblock your SIM you’ll need a PUK (Personal Unblocking Key) code.

Remember that unblocking is different to unlocking.

> Find out more about unlocking your device

How to get a PUK code

How to get a PUK code

The quickest way to get a PUK code is to log in to My EE:

  1. 1

    Go to Menu >Manage device
  2. 2

    scroll down to Unblock SIM (PUK code)
  3. 3

    select Show PUK code

Once you have your PUK code, enter this into your phone to unblock your SIM.

Please take care when you enter your PUK code into your phone – you'll block your SIM card again if you enter the wrong PUK code ten times in a row.

If you need more help with your PUK code
  1.  

    call 150 from your EE phone 
  2.  

    call 07953 966 250 from any phone
Thanks for your feedback

Related Articles

 
Let's chat
Let's chat

Mon to Sun 8am - 11pm

Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat
Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Other ways to speak with us