Your phone can become blocked if you enter the wrong SIM card PIN number three times in a row. To unblock your SIM you’ll need a PUK (Personal Unblocking Key) code.
Remember that unblocking is different to unlocking.
How do I unblock my phone with a PUK code?
- Go to section
Here's how to unblock your phone's SIM card
Unblocking your phone
Unblocking your phone
How to get a PUK code
How to get a PUK code
The quickest way to get a PUK code is to log in to My EE:
Once you have your PUK code, enter this into your phone to unblock your SIM.
Please take care when you enter your PUK code into your phone – you'll block your SIM card again if you enter the wrong PUK code ten times in a row.
If you need more help with your PUK code
Give us a call
Give us a call
Free to pay monthly
25p per call on pay as you go
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later
We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 17/1/2019
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
Thank you.
Glad to hear it.
Thank you.
Glad to hear it.
Found a lost phone and not sure what to do?