Your phone can become blocked if you enter the wrong SIM card PIN number three times in a row. To unblock your SIM you’ll need a PUK (Personal Unblocking Key) code.
Remember that unblocking is different to unlocking.
How do I unblock my phone with a PUK code?
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Here's how to unblock your phone's SIM card
Unblocking your phone
Unblocking your phone
How to get a PUK code
How to get a PUK code
The quickest way to get a PUK code is to log in to My EE:
Once you have your PUK code, enter this into your phone to unblock your SIM.
Please take care when you enter your PUK code into your phone – you'll block your SIM card again if you enter the wrong PUK code ten times in a row.
If you need more help with your PUK code
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Last updated: 17/5/2018
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