Digital Home Phone most common fixes

Follow these steps if you’re using your own phone. Most issues are fixed in just a few minutes.

Check your phone is connected correctly

Make sure your phone is plugged into the right place, either:

• the green phone port on the back of your hub
• a Digital Home Phone Adapter

If you’re unsure, follow our guide on how to set up your Digital Home Phone.

Restart your hub

This fixes most issues and only takes 2 minutes to complete.

1. Turn your hub off.
2. Wait 2 minutes.
3. Turn it back on.

This refreshes your connection and updates your Digital Home Phone service.

Reconnect your Digital Home Phone Adapter

1. Open a browser on a device connected to your hub.
2. Enter 192.168.1.254 into the address bar.
3. Select Phone.
4. De-register any connected devices.
5. Follow the steps to re-register your adapter.

If you need more help, learn how to set up and use a Digital Home Phone Adapter.

Restart your hub again

Turn your hub off for 2 full minutes, then back on. This helps your phone reconnect with the latest settings and reconnects your adapter.

Follow these steps if you're using an EE handset. If you haven't set up for the first time, follow our guide on how to set up your Digital Home Phone.

How to re-register your handset

1. Open a browser on a device connected to your hub.
2. Enter 192.168.1.254 into the address bar.
3. Select Phone.
4. De-register your handset.
5. Plug the handset into an electrical socket near your hub.

Chose an electircal socket close to your hub to start to reconnect your devices. Don't worry you can move these further away once things are working again.

Connect your handset

1. Select Register this handset to the hub on your handset.
2. Press and hold the WPS button on your hub for 6 seconds.
3. Wait for Handset registered on screen.

Restart your hub

This fixes most issues and only takes 2 minutes to complete.

1. Turn your hub off.
2. Wait 2 minutes.
3. Turn it back on.

This refreshes your connection and updates your Digital Home Phone service.

If you’re using both your own phone and EE handsets, follow these steps.

Check everything is connected

• Your own phone should be plugged into the green port on your Smart Hub or an adapter.
• Your Digital Home Phone handsets should be powered on.

Remove all connected devices

1. Open a browser on a device connected to your hub.
2. Enter 192.168.1.254 into the address bar.
3. Select Phone.
4. De-register all devices.

Reconnect your devices

Choose an electrical socket close to your hub to reconnect your devices. Don't worry you can move these further away once things are working again.

Digital Home Phone Adapters

1. Press the WPS button on your Smart Hub for 6 seconds.
2. Press the WPS button on the adapter for 6 seconds.

If you need more help, learn how to set up and use a Digital Home Phone Adapter.

Digital Home Phone Handsets

1. Select Register this handset to the hub.
2. Press the WPS button on the your hub for 6 seconds.
3. Wait for Handset registered.

Restart your hub

Turn your hub off for 2 minutes, then back on to complete setup.

1. Turn your hub off.
2. Wait 2 minutes.
3. Turn it back on.

This refreshes your connection and updates your Digital Home Phone service.