EE door-to-door sales

In this article

We have local teams out in the field, bringing their Full Fibre knowledge and super-fast expertise directly to your doorstep. Our local team members are fully trained in EE Full Fibre products and services. We can recommend the right package for you. As EE is a part of the BT Group, our Full Fibre comes with all the power and reliability of the BT broadband network. Our team members are completely up to speed with BT products too. You can be sure that the advice you receive from EE is exactly the same as you’d receive from BT itself. 

Check it’s really us

Check it’s really us

Here’s how you can check that the person standing on your doorstep is a genuine member of our EE local team. Our local team members always wear an EE branded uniform. If it’s warm, that means a bright yellow T-shirt or hoodie. In colder weather, they’ll wear a black waterproof jacket with the EE logo.

Door to Door badge and uniform

To help us reach more of the community, we work with several field sales partners, including Money Expert. To avoid confusion, all team members carry an ID badge featuring the EE and BT logos. Their ID badge and uniform look like this:

Door to Door badge and uniform

Call the BT Group Security Team on 0800 321 999  and be ready to quote the name as it appears on the front of your visitor’s ID badge. We’ll happily help you verify someone as a legitimate EE local team member 

Lines are open 8am to 9pm Monday to Friday and 8am to 8pm at the weekend or on bank holidays. Please quote the phrase ‘door-to-door’ when you call. 

What happens during a visit

What happens during a visit

When you answer the door to a member of our local team, they’ll immediately introduce themselves and show you their ID badge.

If you're interested in EE or BT Full Fibre, they’ll take you through the different products and services that are best suited to you. They'll also answer any questions you may have.

To make sure that we're building the right package for your needs we'll need to check the broadband speeds available at your property. This means a speed test needs to be done in one or more of the rooms in your home. You can do it on your mobile, or we can do it for you.

Other than the speed test, the entire visit will be carried out on your doorstep. We will not come into your home unless you invite us to and we feel that it’s safe.

If you decide that you'd like to sign up for EE or BT Full Fibre, an EE Guide will call you from our customer contact centre to complete the order. Usually, you’ll receive this call within 5 minutes. Our team member will wait with you until you’re connected with the EE Guide.

Your personal details

Your personal details

Our local team member needs to take your full name, address and telephone number. They’ll also ask for your signature as confirmation that you’ve given consent for the EE Guide to call you.  

There’s no need for our team member to request any cash from you during the visit, or to take any of your bank or credit card details. Orders are placed over the phone with one of our EE Guides. On the call, our EE Guide will ask you to provide your bank details, in order to set up a direct debit agreement for your new account.

For information on how we handle your personal data, please check out our Privacy Policy, which you can access at EE privacy policy.

Giving feedback

Giving feedback

Contact the BT Group, who’d love to hear about your visit from one of our local team members. There are several different numbers you can call to get in touch:  

  • dial 150 from an EE or BT mobile 
  • call 0800 800 150 from a landline or any other mobile network 
  • call +44 150 174 7714 from outside the UK 

Lines are open 8am to 9pm Monday to Friday, and 8am to 8pm at the weekend and on bank holidays. Please quote the phrase ‘door to door’ when you call. 

If your reason for getting in touch is to make a complaint, there’s the extra option of contacting us by post at the following address: 

BT plc 

PO Box 334 

Sheffield S98 1BT 

Don’t forget to include your phone number, email address and EE or BT account number if you have one on any written correspondence. 

Changing your mind

Changing your mind

It’s no problem if you change your mind. The order confirmation email you’ll get will clearly outline our cancellation procedure. It’ll also provide details on how you can amend your order if there’s something about it you’d like to change.  

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