Check it's really us at the door
We have two kinds of local team:
- EE teams
- Money Expert teams, working in partnership with EE and BT
All team members carry an ID badge with the EE and BT logos.
EE team members always wear an EE branded uniform. If it's warm, that means a bright yellow T-shirt or hoodie with aqua EE logos. In colder weather, they wear a black waterproof jacket with the EE logo.
Money Expert team members wear a dark aqua jacket with printed reflective EE logos, or a black jacket with embroidered EE logos, or a black body warmer with printed EE logos.
Call to check that someone is from EE or Money Expert
Our team members are happy for you to check who they are.
EE
Call 0800 321 999
Say 'door to door' and give the name on the team member's ID badge.
Lines are open:
Monday to Friday, 8am to 9pm
Saturday, Sunday and bank holidays, 8am to 8pm
Money Expert
Call 01244 621 039 and speak to the Money Expert Validation line to confirm the agent is working with EE.
What happens during a visit
Need to know
We won’t ask for cash during a visit.
When you answer the door to a member of our local team, they'll introduce themselves and show you their ID badge.
If you're interested in EE or BT products, they'll take you through the products and services that are best suited to you and answer any questions.
If you're interested in buying with us, they'll ask you to fill in a short, secure online form on their tablet, with your full name, address, and phone number.
See our EE privacy policy for information on how we handle your personal data
The team member will ask you to scan a QR code on your own device. This will take you to our secure website to complete your purchase.
When you're changing broadband or landline providers with One Touch Switching
If you’re switching broadband or landline suppliers to join us, we can handle the switch with One Touch Switching. While completing your EE Broadband purchase on our online form, share your account details for your existing broadband provider, confirm that you consent to the switch broadband, and we’ll contact your existing provider for you. Your current provider will then contact you about any services and benefits you may lose or charges you may need to pay if you switch. Nothing will happen to your current services until you’ve completed your order with us.
One Touch Switching does not apply to TV or Mobile. You will need to contact your provider directly for these.
Once you've placed your order, you'll get an email from us to confirm it.
Our Switching Offer for broadband, TV, or home phone
If you’re new to buying EE Broadband or EE Broadband & TV, if you have fees for leaving your old supplier, we’ll credit you up to £300 to help with the cost. You’ll need to send us your fully itemised final bill from your previous provider. For full info, read about EE's Switching Offer.
The offer only applies to Early Termination Charges (ETCs) from UK consumer broadband providers for Consumer broadband, TV packages, and home phone. It doesn’t cover any other charges.
Need to know
Local teams may ask to check the internet speed at your home, but they don't need to go inside your home to do this. You can do the speed test on your own phone, or the team can help you with it at your door.
There's no problem if you change your mind. The order confirmation email clearly outlines our cancellation procedure and how you can amend your order.
Feedback
Contact us if you’d like to let us know how our local teams are doing. Please quote the phrase ‘door to door’.