Switch to EE - Your leaving fee credited to your bill

Follow these steps to make sure your claim goes through smoothly:

1. Check your current contract
   Make sure you’re allowed to leave your existing provider before you switch to EE.

2. Order and activate EE Broadband
   Once your EE Broadband is up and running, you’re ready to claim.

3. Email your final bill
   Send your paid final bill to switch-team@ee.co.uk within 4 months of your EE activation.

   You can send your claim as soon as you place your order. We’ll start processing it 14 days after your service activates, once your cooling off period ends.

   Make sure you email includes:

   • your EE order number in the subject link
   • your final bill attached, showing:
     • your address, that must match your EE account
     • a clear breakdown of the early termination charges or one-off charges

   If any information is missing, your claim will be delayed until we receive the correct details.

   We aim to reply within 2 working days.

4. Get your bill credit
   We’ll add your bill credit within 28 days of receiving and validating your bill. It covers early termination charges only. It does not cover excess data or call charges.

This example bill shows the information we need: name and address and an entry for one-off charges.

• If you cancel EE Broadband within 14 days of activation
• If you don’t send your final bill within 4 months
• If you’ve won EE Broadband or TV in a competition, unless the competition terms say EE Switch applies
• If you're a BT Group employee
• If the termination charges are from BT, EE, Plusnet, or business broadband

• Invitation only for new EE Broadband customers signing up to any EE Broadband or Broadband and TV package.
• We’ll credit your EE account with the value of your early termination charges or £300, whichever is lower.
• If you have multiple providers, submit both final bills together, or we'll only cover the first one.
• Covers termination charges for fixed‑line home broadband and home phone services only.
• If you take EE TV with home broadband, TV termination charges are included too.
• Other termination charges aren’t covered, including mobile broadband.
• There's no cash alternative.
• Prize winners are only eligible if competition terms allow EE Switch.
• Other conditions may apply.