Reactivate your service now
If your service has been suspended because a bill hasn’t been paid, follow these steps to get it working again.
Check what’s needed
Log in to your account to see what’s stopping reactivation. This is usually an overdue bill or a failed payment.
Pay what’s due
Once payment is made, reactivation starts automatically.
Ways to pay
You can pay at any time, day or night.
Pay in the EE app
- log in to EE
- choose Pay now and then follow the steps
Pay online
- log in to My EE
- go to Bills and payments
- choose Pay now
Pay by phone
- call 150 from your EE phone
- or 07953 966 150
How long reactivation takes
After payment:
- most services reactivate within a few minutes
- in some cases, it can take up to 24 hours
You don’t need to contact us while this happens.
If it’s been more than 24 hours, restart your phone and check your account again.
Why services are suspended
Services are usually suspended when:
- a bill hasn’t been paid
- a payment fails
- you’ve reached your credit limit
Your credit limit is the maximum amount you can spend outside your monthly plan. This includes things like extra data, calls or roaming.
When you reach it, your service is suspended to stop further charges.
What still works while your service is suspended
While suspended:
- incoming calls and text messages still work
- you can still log in to the EE app and My EE
- emergency calls are always available
Outgoing calls, text messages and mobile data won’t work until reactivation.
How to avoid this happening again
To help stop this happening again, you can set up or update a Spend Cap.
A Spend Cap:
- limits how much you can spend outside your plan
- helps you stay in control of costs
- can be changed at any time in the EE app or My EE