Changes to Netflix on EE TV boxes

This article explains which TV boxes are affected, how to upgrade your device, and alternative ways to keep watching Netflix.

From 4 March 2026, the Netflix app will no longer be supported on some EE TV boxes. This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with the boxes listed below.

EE TV boxes affected by this change

The following boxes will no longer support the Netflix app after 4 March 2026:

BT TV BoxBT Recordable TV Box

If your EE TV box no longer supports Netflix

You’ll need to upgrade to a newer TV box to continue watching Netflix on your TV. Your Netflix subscription won’t be affected, and you can continue to watch on supported devices.

To upgrade your TV box, call us on 0800 800 150, and we’ll guide you through the process.

If you’ve been asked to return your old TV box after upgrading, follow the steps on this page: EE return and recycle.

To learn more about EE TV boxes, have a look at the About EE TV boxes page.

Other ways to watch Netflix

You can still use the app on smart TVs, tablets, laptops, and smartphones. For a complete list of supported devices, visit this Netflix + support page.

Need to know

Recordings won’t transfer: If you upgrade your EE TV box: Any shows or movies saved on your current box won’t be available on your new one.

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