Set up EE TV using an aerial

Aerial appointments are available to EE TV customers for £30 (including 20% VAT). An engineer will come out and ensure that an aerial is up and working. That might mean fixing an existing one, or fitting a new one.

To place an order, call our TV technical help team on 0330 123 4150.

Check your property is suitable

TSG may not be able to fit an aerial if:

• your home is more than two storeys high 
• your home is listed or in a conservation area 
• the engineer can't get safe access to your roof 
• you're in a rented property and haven't got permission from the landlord

Warranty

TSG provide a 12-month warranty for the equipment and parts used.

Once you've ordered an aerial, TSG will give you a call to arrange an installation date. You should receive the call within 48 hours of placing your order.

What to do if you haven't heard from TSG

Please call TSG on 03331 210024 and quote your order reference.

Check or change appointment

If you need to change your appointment date, you must tell TSG at least two working days before the scheduled appointment, or we may charge you a missed appointment fee.

TSG can be contacted between 9am to 5pm, Monday to Friday, on 03331 210024.

Cancel your appointment

Call us on 0800 800 150.

A TSG engineer will call you on the morning of the appointment to confirm the details. If you don’t get a call, or you know you won't be in, please call TSG on 03331 210024.

The appointment usually takes up to 3 hours, depending on the size of your home. During this time the engineer will ensure an aerial is up and working. That might mean fixing an existing one, or fitting a new one. If a new aerial needs installing, they will agree on a suitable outside location with you. Then, install cabling from the aerial to your chosen location. Once fitted, the engineer will test the signal and show you the results.

Although unlikely, if the engineer can't fit an aerial, they'll discuss the options with you. TSG will then update us on the next working day, and we'll contact you to arrange the next steps. discuss further.