Disney+ on EE TV
You can find the Disney+ app in the apps rail and apps page on your EE TV Box Pro and EE TV Box Edge. It can also be downloaded on Apple TV 4K through the Apple App Store.
To watch Disney+, you’ll need to:
- Sign up directly with Disney+.
Visit the Disney+ website or app to create an account and subscription. - Access the Disney+ app on your EE TV box.
Open and log in to the Disney+ app on your EE TV Box Pro or EE TV Edge set top box.
Disney+ is not included in any EE TV packages or available as an EE Mobile add-on. Your Disney+ subscription is managed directly by Disney, not EE. Billing, account changes, and cancellations are handled through Disney+.
EE TV boxes that support Disney+
The Disney+ app is available on the following EE TV devices:
EE TV Box Pro
EE TV Edge Box
Apple TV 4K (Disney+ is already available)
Need to know
You can't get the Disney+ app on our older TV boxes. If you'd like to get a new set top box, please call us on 0330 123 1105.
Watch Disney+ on EE TV
You'll find the Disney+ app on the main app screen on the TV Box Pro, TV Box Edge and Apple TV 4K box.
Once you have a compatible box and an active Disney+ subscription:
- Select Disney+.
- Select Log In with your Disney+ account.
- Scan the QR code provided, or go to disneyplus.com/begin and enter the 8-digit code shown on your TV.
About parental controls
If parental controls are enabled on your EE TV box, you'll be asked to enter your PIN before the app opens. For more information, see Using your EE TV PIN.
Need more help?
If you have issues with the Disney+ app or content, you can find support on the Disney+ help website.
Seeing Error 36 when watching Disney+?
A small number of customers may see Error 36 when trying to play content in the Disney+ app. If you get this error code, a factory reset of your EE TV box should resolve it. Here are the steps to do a factory reset.
We’re continuing to monitor this issue closely and are working to ensure the best possible Disney+ experience on EE TV.
If you think you may have other issues with your EE TV service, please visit EE TV Help.