Upgrade to a new plan
Pay Monthly
We contacted our 3G pay monthly plan customers several times from April 2023 to let them know that we were moving them to a new plan, and these customers were sent a new SIM. Please ensure you activated the new SIM we sent you as you'll now be unable to access mobile data.
Additionally, to get the full benefits of your new plan, you’ll need to use a device that supports 4G Calling. In this case, we would advise that you move to a newer device at the same time.
If you're still on a 3G Pay Monthly Plan
You must go into your local EE store or call 150 to discuss your plan. You will be issued with a new SIM and will need to activate it and put it into your phone to continue to access mobile data.
If you're still on a 3G Pay As You Go Plan
Visit your local EE store, where someone can talk you through your options, or contact us by phone to speak with one of our team.
You will be issued with a new SIM which you need to activate to use your mobile data.
If you need help activating your new SIM or you’re unsure whether your device supports 4G Calling, go into your local retail store or contact us by phone, where a friendly EE Guide can help you. We have a wide range of Pay As You Go phones in-store and online.
Can I keep my number?
Yes, you won't need to change your phone number.
What to do with your new SIM
You will receive a new SIM when you move to a new plan. It’s important that you insert and activate this SIM following the clear instructions provided. If you need help with this process, please visit your local EE store or contact us by phone, where a friendly EE Guide will be able to help you.
If you have an older device
To get the full benefits of your new plan, you’ll need to use a device that supports making calls over 4G, known as 4G Calling.
We switched off our 3G Network across the UK during January and February 2024. For more information, visit We're Switching off our 3G Network.
If unsure whether your device supports 4G Calling, please text “handset” to 150. If you're using an older device, we would advise that you move to a newer one simultaneously. Please call us to discuss your options.
About 4G Calling
With 4G Calling, when you make or receive a call with an eligible device, your phone will stay on 4G. This means you can continue using data faster during a call, and your internet connection will not slow down. Check out our 4G Calling help page.
The difference between Pay Monthly and Pay As You Go
Pay Monthly refers to a mobile plan purchased on a contract for which you pay monthly. Pay monthly phone plans usually come with other benefits such as minutes, texts, and data.
Pay As You Go allows you to buy minutes, texts and data when needed for your mobile.
We contacted you if you were affected
We have contacted everyone affected to explain these changes. Our customer service team is always ready to answer any questions you may have. Take your current device into your local EE store or call us by phone.
What is 3G and what are the benefits of 4G and 5G?
3G (for 3rd Generation) lets you make and receive calls and texts and access data until we switched off our 3G network during January and February 2024. 4G and 5G are much faster and more reliable technologies than 3G, giving you a much better mobile experience.
5G is available to pay monthly customers only. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. A compatible device is needed.
Do I have 4G or 5G coverage in my area?
We’re improving our coverage all the time. We’ve been awarded the UK’s Best Network for eleven years. We’ve also been named the UK’s Best Combined 4G and 5G.
Awards are based on the latest RootMetrics® UK RootScore® Report.
5G is available to pay monthly customers only. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. A compatible device is needed.
I need extra support, what's available for me?
You can register any disability details with us, and benefit from priority fault repairs, free directory enquiries, British Sign Language communication and more. Please visit our support page.
The Legal Bit
The monthly price of your plan, add-ons and all out-of-bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you're an EE customer.