Before installation
You’ll choose your installation day when ordering Full Fibre.
Before installation:
- We’ll send you a new Smart Hub if you need one before your installation day. If you’re already with EE or BT, we’ll let you know if you can keep using your current hub.
- Have a think about where you’d like the external junction box to go. If you’re not sure, the engineer will help on the day.
- Clear some space on both sides of the wall where the engineer will be working.
You might see engineers near your home before installation day – they’re just getting the network ready. You don’t need to do anything.
On installation day
You’ll get a call from the engineer telling you when to expect them. Let them know if there are any access restrictions when they call.
Someone will need to let the engineer know where to install your connection. The engineer will then get to work. Installation can take up to 3 hours and includes work both inside and outside your home.
How is Full Fibre installed?
- You’ll agree on how to get the connection into the home with the engineer.
- To bring the Full Fibre cable into your home, the engineer will drill a small hole from the outside.
- The engineer will install a junction box on the outside wall and run a Full Fibre cable from either a nearby telephone pole or underground cables.
- After feeding the cable through the wall, the engineer will install an Openreach modem inside your home. This is where your Smart Hub will connect.
Please note: If your cable comes from a telephone pole, the engineer may need to drill two extra holes to safely secure their ladder.
Getting connected
When the connection is installed, plug your hub into the Openreach modem. The engineer will test your connection using a device of your choice – like your phone or laptop.
You can manage your broadband with Smart Hub (2023), Smart Hub Plus or Smart Hub Pro using the EE app.