Port forwarding: allowing external access to a device or server on your home network

You may need to set up port forwarding on your EE router if you require access to certain devices on your network whilst away from home, such as security cameras, game servers or remote access to a computer or file server.

When you need to set up port forwarding

You set up port forwarding on your EE Smart Hub so certain types of data are sent to specific computers, devices or server connected to your EE Smart Hub.

This isn't usually needed, but port forwarding may fix problems accessing:

  • web servers
  • a VPN
  • some old online games
  • devices like CCTV cameras

Follow these instructions to access and configure the port forwarding settings on your EE Smart Hub.

Before you start, ask your IT department, device manufacturer or software provider:

  • what ports you need to open
  • what protocols you need to enter

How to set up port forwarding

  1. Open a new browser on a device connected to your hub and enter in the address bar to open the Hub Manager.
  2. Select Advanced Settings then Firewall.
  3. Enter the admin password. If you haven't changed it, you'll find the default password on the card on the back of your hub. If you have forgotten it, select Help to set up a new password.
  4. Select Create a new port forwarding rule. You'll need to name the rule - choose any name you want.
  5. Choose Select a device and find the device you want to apply port forwarding rules to. Select Set to confirm.
  6. Enter the external and internal port number range. The default external and internal port that is used for HTTP webserver is port 80, this may vary depending on how you’re set up.
  7. You will need to check the documentation provided from the hardware manufacturer, software/service provider or contact your IT support to identify the port range.
  8. Choose a protocol for your situation and Set to confirm your choice. If you aren't sure check with the hardware manufacturer, software/service provider or your IT support as protocols may vary.
  9. Choose Save to complete setting up the rules.

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