Smart 5G Hub 7 Plus

	Your Smart 5G Hub 7 Plus
	Power supply
	Ethernet cable
	Keep Me Card
	Product safety information
	User Guide

If you're replacing your Smart 5G Hub 7 Plus, the box might not include accessories. You can reuse the ones from your old hub. If accessories are provided, please use them to replace your old ones to ensure full compatibility with your new hub.

Connectors, ports and buttons on the rear of the Smart 5G Hub 7 Plus

	WPS button – to initiate pairing with Hub
	Reset button - to reset to factory default settings
	Ethernet WAN/LAN – to connect to your devices
	Power button – to turn on/off
	USB Power Connector - the power supply cable plugs into it

Insert the SIM

Lift the SIM slot cover and insert the Nano SIM into the SIM slot in the correct orientation until it clicks into place. For more help setting up, visit ee.co.uk/simstart

Insert the SIM card smoothly into the slot with your finger. Do not use any tools, as this may damage the SIM.

Powering up the Smart 5G Hub 7 Plus

To power up your Smart 5G Hub 7 Plus, connect it to your power adaptor and plug it into a power outlet. Press the On/Off button to power on.

When the light on the front of the Smart 5G Hub 7 Plus is solid aqua, the Internet connection is available.

To ensure your Smart 5G Hub 7 Plus works as intended, it is recommended that you use the power adaptor provided with it.

Getting Online

For Ethernet access, connect the supplied Ethernet cable between one of the LAN ports on the Smart 5G Hub 7 Plus and the Ethernet port on your computer.

To connect your devices to the Internet using WiFi, search for the Smart 5G Hub 7 Plus WiFi network name (SSID) and use the WiFi password printed on the bottom of the hub or the Keep Me Card.

Alternatively, if your device has a camera, scan the QR code on the Keep Me Card to quickly connect.

If your device supports WPS, press the WPS button on the back of the hub for 1 second and follow your device's instructions to connect.

Forgotten your password?

If you cannot remember your password, you can reset it to factory default by gently pressing the Reset button with a paperclip for more than 5 seconds. The hub light will flash green and restart. Follow the instructions to set it up again.

Your Smart 5G Hub 7 Plus WiFi is secured using the latest technology (WPA2/WPA3 Transition mode). However, some older devices may have issues connecting to a WiFi network configured with this security type.

If you have problems connecting, you can enable the WiFi compatibility mode on your hub by following the instructions below:

If you have changed the WiFi password on your main WiFi network, it will match your new password.

It is recommended that new devices continue to be connected to the main WiFi network name if you have enabled WiFi compatibility mode.

Error states are displayed through the light on the front of the Hub. 

Colour on the front of the hub	What it means
	No light - Power is off. Check the power connection and press the On/Off button to power on your Hub.
	Aqua - your Hub is connected to the internet. If you can’t get online, it might be your device. Try switching it off and on.
	Flashing aqua - your Hub is connecting to the internet. Give it at least one minute to connect. The light will turn aqua when your Hub is ready to use.
	Red - There’s a problem. Turn your Hub off and on again. If the light still doesn’t turn aqua, use the end of a paper clip to press the reset button for five seconds.
	Flashing Red - your Hub is not connected. Follow the instructions to set up your Hub. You can also reset it by pressing the reset button with the end of a paper clip for 5 seconds.
	Flashing Green - your Hub is starting up. Wait at least 3 minutes for it to turn aqua.
	Orange - your Hub is connected, but the signal is poor. Try moving it to another location.
	Flashing Blue - you’ve activated WPS to connect to a wireless device. Connect within 120 seconds.
	Flashing White - you've received a text message. Log in to the web UI (http://192.168.1.1) to read your message.

If you cannot remember your password, you can reset it to factory default by gently pressing the Reset button with a paperclip for more than 5 seconds. The hub light will flash green and restart. Follow the instructions to set it up again.

To help protect the environment, the UK Government requires that electrical and electronic equipment not be disposed of with general household waste. Instead, it should be collected separately and handled in an environmentally responsible way.

This symbol shown here and on a product means you shouldn’t throw it in your normal rubbish at the end of its working life.

This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly. The equipment provided to you will remain the property of EE at all times (excluding outright sale equipment). You’ll need to return it to us within 60 days of telling us you want to cancel, or we may need to charge you for it. You can do this by following the steps on this page ee.co.uk/returns

As the environment is important to EE, we can get rid of it in an environmentally friendly way.

If this equipment replaces something similar, then you can also dispose of your old kit by following the instructions above.

Returning and Recycling Your EE Equipment

This product may contain materials that could be harmful to people or the environment if not recycled properly. That’s why it’s important to dispose of it responsibly.

Returning Your Equipment

Unless you bought it outright, the equipment remains the property of EE. If you cancel your service, you’ll need to return the equipment within 60 days to avoid being charged.

You can return it by following the steps at: ee.co.uk/returns

Environmentally Friendly Disposal

EE is committed to protecting the environment. When you return your equipment, we’ll ensure it’s disposed of or recycled in an environmentally friendly way.

Important safety and care instructions

Your HH72C from EE is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it. 

Installation and location

• do not use the HH72C outdoors. Protect HH72C and accessories against rain and or damp to avoid fire or electric shock risks
• position all parts, including power adapters, away from heat and sun (eg away from radiator, window still or other electrical equipment which can get hot)
• keep device and cables out of young children’s reach
• only use power adapters provided by EE for this device; contact our helpdesk if you need a replacement
• electronic devices hate liquids; don’t place devices and power adapters in damp area or near sources of water or splashes
• this device uses wireless technology; check before using or installing where restrictions may apply such as in hospitals
• product may causes scratches or marks if placed on fragile surfaces (eg veneered wood or delicate fabrics); place on a mat if needed
• do not use when you are near gas or flammable liquids, strictly obey all signs and instructions posted in any explosive atmosphere
• use the HH72C at an ambient temperature of 0°C to 45°C. An extremely high or low ambient temperature may cause device faults

Care and maintenance

• treat all parts with care; no shock or vibration, and don’t pull or twist any cables
• dust with a soft dry cloth; don’t use water or solvent
• regularly check that objects don’t cover any parts or any vents that could cause overheating
• when not in use, store in a dry place and away from extreme heat or cold

Warnings

• if any parts of your product, power adapters or any cables appeared damaged, discontinue use immediately. Switch your electrical socket if it is safe to do so and contact our helpdesk. See terms in the Guarantee section of the user guide
• don’t try to open your device or power adapter. There are no serviceable parts and you risk an electrical shock
• this device has been evaluated for and shown compliance with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body
• if you’ve got a pacemaker please check with your doctor before installation

Radio Equipment Directive Declaration of Conformity

EU

Hereby, EE declares that the radio equipment type HH72C complies with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity

UK

Hereby, EE declares that the radio equipment type HH72C is in compliance with Radio Equipment Regulations 2017 and The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connected products) Regulations 2023.

The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity.

Restrictions

Operations in the 5.15-5.35GHz and 5.925 ~ 6.425GHz bands are restricted to indoor usage only.

To find the support period for your device, go to:  ee.co.uk/help/termsandconditions/general

Information on how to report security issues of the device can be found at ee.co.uk/help/terms-and-conditions/general/reporting-security-issues

Restrictions

This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI). Wi-Fi 5 GHz: The frequency band 5150-5350 MHz is limited to indoor use.

This radio equipment is also subject to certain restrictions when it is placed on the market in United Kingdom (UK).

In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.

WiFi radio transmission information

WiFi radio transmission information

Power Information

PSTI and software support

To find the support period for your device or to report security issues, go to: ee.co.uk/help/terms-and-conditions/general

Technical specifications

WiFi standard
WiFi 7

Wireless capability
Dual band 4x4 MLO
2.4GHz
5GHz

Wired connections
1 x 2.5Gbps WAN/LAN​
1 x 1Gbps LAN​

Contactless WiFi pairing
Yes

Sustainability
Plastic-free packaging​
Recycled casing

More accessibility information

EE's Here for You section has further information about Getting the most from your devices.