EE Smart Hub Plus

	Your EE Smart Hub Plus
	Power supply
	User guide
Full Fibre connections only (74Mbs or faster)
	ethernet cable
Part-Fibre only (67Mbs)
	broadband cable
	Filter

If you're replacing your Smart Hub Plus, the box might not include accessories. You can reuse the ones from your old hub. 

If new accessories are included, use them to make sure everything works properly.

Rear panel: connectors, power and reset

Connectors, ports and buttons on the rear of the Smart Hub Plus

	Reset button: reset to factory default settings
	Power button - to turn on/off
	Power connector
	USB port: not used yet
	WAN port: connect to Openreach modem
	Ethernet ports - connects to your devices
	Phone port - connects to Digital Home Phones
	Broadband port: this port may not be present if you have a Full Fibre connection

Other

	Wireless (WPS) button - connecting devices wirelessly
	WiFi Settings Card: Pull-out the card to find your hub’s default WiFi name and password on the reverse.

EE products are designed to work best when set up using the EE app.

Download and use the EE app

Follow the step-by-step instructions on this Smart Hub Plus setup page.

The WiFi Settings and Hub Manager Admin password are printed on the settings card that comes with your hub.

If the card is hard to read, you can still access the information using your smartphone:

If you used the EE App to set up your Hub:

• You were prompted to scan the settings card on the back of the hub.
• You can now find your WiFi details in your phone’s WiFi settings.

If you didn’t use the EE App or need the Admin password:

• Remove the settings card from the back of the Hub.
• Open a QR code scanner app (not just your phone’s camera).
• Scan the QR code on the inside of the card.

The app will display something like:
WIFI:S:<WiFi Name>;T:WPA;P:<WiFi Password>;<Admin Password>

The admin password is only needed if you want to use the Hub Manager.

Light status and error states

Error states are displayed through the light on the front of the Hub - see What the lights on your Smart Hub Plus mean. These can also be seen in the EE app, or in the Hub Manager:

• open a web browser on a device in your home that’s connected to the Hub (either WiFi or ethernet)
• go to http://192.168.1.254 to open the Hub Manager
• the Connection Status will detail the status of your Broadband connection

To help protect the environment, the UK Government requires that electrical and electronic equipment is not disposed of with general household waste. Instead, it should be collected separately and handled in an environmentally responsible way.

This symbol on a product means you shouldn’t throw it in your normal rubbish at the end of its working life.

This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly. The equipment provided to you will remain the property of EE at all times (excluding outright sale equipment). You’ll need to return it back to us within 60 days of telling us you want to cancel, or we may need to charge you for it. You can do this by following the steps on this page ee.co.uk/returns

As the environment is important to EE, we can get rid of it in an environmentally friendly way.

If this equipment replaces something similar, then you can also dispose of your old kit by following the instructions above.

Returning and Recycling Your EE Equipment

This product may contain materials that could be harmful to people or the environment if not recycled properly. That’s why it’s important to dispose of it responsibly.

Returning Your Equipment

Unless you bought it outright, the equipment remains the property of EE. If you cancel your service, you’ll need to return the equipment within 60 days to avoid being charged.

You can return it by following the steps at: ee.co.uk/returns

Environmentally Friendly Disposal

EE is committed to protecting the environment. When you return your equipment, we’ll ensure it’s disposed of or recycled in an environmentally friendly way.

Your EE Smart Hub is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it. 

Installation and location

• For indoor use only in the UK.
• All devices and cables connected to this hub via the ethernet or WAN port shall be connected to the same earth circuit as the hub and no part shall be positioned outdoors.
• Keep all parts, including power adapters away from heat and sun (eg away from radiators, window sills or other electrical equipment that can get hot).
• Keep area ventilated (eg don’t put in cupboards or back of sofas) and don’t block any vents with objects or thick carpets.
• Keep device and cables out of young children’s reach.
• Only use power adapters provided by EE for this specific device; contact our helpdesk if you need a replacement.
• Electronic devices hate liquids; keep them away from damp areas or near sources of water or splashes.
• This device uses wireless technology; check before using or installing where restrictions may apply such as in hospitals.
• Product may cause scratches or marks if placed on fragile surfaces (eg veneered wood or delicate fabrics); place on a mat if needed.
• Don’t use near flammable substances or in a flammable atmosphere (eg warehouse or garage).
• Keep at room temperatures between 0°C and 40°C.
• Keep device upright on its stand at all times to avoid overheating.

Care and maintenance

• Treat all parts with care; no shock or vibration, and don’t pull, twist any cables.
• Dust with a soft dry cloth; don’t use water or solvent.
• Regularly check that objects don’t cover any parts or any vents that could cause overheating.
• When not in use, store in a dry place and away from extreme heat or cold.

Warnings

• If your devices or power adapters appear damaged, stop using them immediately. Switch off your electrical socket if it’s safe to do so and contact our helpdesk.
• Don’t try to open your devices or power adapters. There are no serviceable parts and you risk an electrical shock.
• This device has been evaluated for and shown compliance with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.
• There is a slight chance your product could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during a storm.
• If you’ve got a pacemaker please check with your doctor before installation.
• Radio signals from this product may cause interference to hearing aids.

This device complies with EN 62368-1. The rating label is located on the base of the device.

EU

Hereby, EE declares that the radio equipment type F5394 (Smart Hub) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity

UK

Hereby, EE declares that the radio equipment type F5394 (Smart Hub) is in compliance with Radio Equipment Regulations 2017 and The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connected products) Regulations 2023. The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity.

Restrictions

This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).

WiFi 5 GHz: The frequency band 5150-5350 MHz is limited to indoor use. This radio equipment is also subject to certain restrictions when it is placed on the market in United Kingdom (UK): In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.

Radio transmission information

Power information

The device Smart Hub SH31B (F5394-CP EE) complies with EN 62368-1. The rating label is located on the base of the device.

Further details can be found on EE's Declaration of Conformity page.

PSTI and software support

To find the support period for your device or to report security issues, go to: ee.co.uk/help/terms-and-conditions/general

The EE Smart Hub contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, EE has made the relevant code available for download at: https://ee.co.uk/help/ee-devices-user-guides/devices-gpl-code

Technical specifications

WiFi standard
WiFi 6

Wireless capability
Dual band
2.4GHz 3x3
5GHz 4x4

Wired connections
4 x 1Gbps LAN​
1 x 2.5Gbps WAN

Supported broadband technology
Full Fibre
Part Fibre - select models

Multiple SSIDs
Yes, with select models/software
Main/Guest/Compatible

Contactless WiFi pairing
No

Parental Controls and Security
Advanced

Smart WiFi/extender support
Yes - EE Smart WiFi Plus

Smart Hybrid Connect support
Yes

Sustainability
Plastic-free packaging​
Recycled casing

More accessibility information

EE's Here for You section has further information about Getting the most from your devices.