What's in the box
 | Your EE Smart Hub Plus | |
 | Power supply | |
 | User guide | |
| Full Fibre connections only | ||
 | ethernet cable | |
| Part-Fibre connections only | ||
 | broadband cable | |
| Part-Fibre connections only | ||
 | Filter |
If you’re receiving this as a replacement for an existing Smart Hub Plus, the accessories may not be included in the box, and you can reuse the ones from your current hub.
If accessories are provided, please use them to replace your old ones to ensure full compatibility with your new hub.
Physical description of device
Rear panel: connectors, power and reset
Connectors, ports and buttons on the rear of the Smart Hub Plus
 | Reset button: reset to factory default settings |
 | Power button |
 | Power connector |
 | USB: not used – reserved for future functionality |
 | WAN port: connect to Openreach modem |
 | Ethernet ports |
 | Phone port |
 | Broadband port: this port may not be present if you have a Full Fibre connection |
Other
 | Wireless (WPS) button |
 | WiFi Settings Card: Pull-out the card to find your hub’s default WiFi name and password on the reverse. |
Setup instructions
Setup of EE products is designed to work better with the EE App.
Follow the step-by-step instructions on this Smart Hub Plus setup page.
About WiFi settings and Hub Manager admin password
The WiFi Settings and Hub Manager Admin password are printed on the settings card.
If you can’t read the card and have access to a smartphone you can still access the information:
If you used the EE App on your smartphone for setting-up your Hub, you were prompted to read the WiFi details from the settings card on the back of the Hub. You can view those in the WiFi section of your phone’s settings.
If you didn’t use the EE App for setup or if you need the Hub Manager Admin password, you can still read the settings using a QR Code scanner app on your phone (not the camera):
- take out the settings card from the back of the Hub
- point your phone to the label on the inside of the card, with the scanner app open. It’ll read the code and display it on your phone in the format: WIFI:S:<WiFi Name>;T:WPA;P:<WiFi Password>;<Admin Password>.
The admin password is only needed if you use the Hub Manager.
Error states
Light status and error states
Error states are displayed through the light on the front of the Hub - see What the lights on your Smart Hub Plus mean. Error states can also be seen in the EE app, or in the Hub Manager:
- open a web browser on a device in your home that’s connected to the Hub (either WiFi or ethernet)
- go to http://192.168.1.254 to open the Hub Manager
- the Connection Status will detail the status of your Broadband connection
Disposing of your old electrical and electronic equipment
The Government is legally required to minimise the unsorted waste disposal of electrical and electronic equipment and to maximise its separate collection and environmentally sound management.
 | This symbol on a product means you shouldn’t throw it in your normal rubbish at the end of its working life. |
This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly. The equipment provided to you will remain the property of EE at all times (excluding outright sale equipment). You’ll need to return it back to us within 60 days of telling us you want to cancel, or we may need to charge you for it. You can do this by following the steps on this page ee.co.uk/returns
As the environment is important to EE, we can get rid of it in an environmentally friendly way.
If this equipment replaces something similar, then you can also dispose of your old kit by following the instructions above.
Safety notice and care instructions
Important safety and care instructions
Your Smart Hub from EE is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it.
Installation and location
- For indoor use only in the UK.
- All devices and cables connected to this hub via the ethernet or WAN port shall be referenced to the same earth circuit as the hub and no part shall be positioned outdoors.
- Position all parts, including power adapters away from heat and sun (eg away from radiators, window sills or other electrical equipment that can get hot).
- Keep area ventilated (eg don’t put in cupboards or back of sofas) and don’t block any vents with objects or thick carpets.
- Keep device and cables out of young children’s reach.
- Only use power adapters provided by EE for this specific device; contact our helpdesk if you need a replacement.
- Electronic devices hate liquids; don’t place devices and power adapters in damp areas or near sources of water or splashes.
- This device uses wireless technology; check before using or installing where restrictions may apply such as in hospitals.
- Product may cause scratches or marks if placed on fragile surfaces (eg veneered wood or delicate fabrics); place on a mat if needed.
- Don’t use near flammable substances or in a flammable atmosphere (eg warehouse or garage).
- Designed for use at room temperatures between 0°C and 40°C.
- Keep device upright on its stand at all times. Not standing it as designed could cause overheating.
Care and maintenance
- Treat all parts with care; no shock or vibration, and don’t pull, twist any cables.
- Dust with a soft dry cloth; don’t use water or solvent.
- Regularly check that objects don’t cover any parts or any vents that could cause overheating.
- When not in use, store in a dry place and away from extreme heat or cold.
Warnings
- If your devices or power adapters appear damaged, stop using them immediately. Switch off your electrical socket if it’s safe to do so and contact our helpdesk.
- Don’t try to open your devices or power adapters. There are no serviceable parts and you risk an electrical shock.
- This device has been evaluated for and shown compliance with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.
- There is a slight chance your product could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during a storm.
- If you’ve got a pacemaker please check with your doctor before installation.
- Radio signals from this product may cause interference to hearing aids.
Compliance information
This device complies with EN 62368-1. The rating label is located on the base of the device.
EU
Hereby, EE declares that the radio equipment type F5394 (Smart Hub) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity
UK
Hereby, EE declares that the radio equipment type F5394 (Smart Hub) is in compliance with Radio Equipment Regulations 2017 and The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connected products) Regulations 2023. The full text of the EU declaration of conformity is available at: ee.co.uk/declaration-of-conformity.
Restrictions
This radio equipment is subject to certain restrictions when it is placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), Northern Ireland (UK(NI)), Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).
WiFi 5 GHz: The frequency band 5150-5350 MHz is limited to indoor use. This radio equipment is also subject to certain restrictions when it is placed on the market in United Kingdom (UK): In accordance with the relevant statutory requirements in the UK, the 5150 to 5350 MHz frequency range is restricted to indoor use in the United Kingdom.
Radio transmission information
| Frequency range (MHz) | Max power in the range (Watts) |
| 1880 – 1900 | 50mW |
| 2400 – 2483.5 | 100mW |
| 5150 – 5350 | 200mW |
| 5470 – 5725 | 1W |
| 5725 – 5850 | 200mW |
Power information
The device Smart Hub SH31B (F5394-CP EE) complies with EN 62368-1. The rating label is located on the base of the device.
Further details can be found on EE's Declaration of Conformity page.
PSTI and software support
To find the support period for your device or to report security issues, go to: ee.co.uk/help/terms-and-conditions/general
The EE Smart Hub contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, EE has made the relevant code available for download at: https://ee.co.uk/help/ee-devices-user-guides/devices-gpl-code
Other support information
Technical specifications
WiFi standard
WiFi 6
Wireless capability
Dual band
2.4GHz 3x3
5GHz 4x4
Wired connections
4 x 1Gbps LAN
1 x 2.5Gbps WAN
Supported broadband technology
Full Fibre
Part Fibre - select models
Multiple SSIDs
Yes, with select models/software
Main/Guest/Compatible
Contactless WiFi pairing
No
Parental Controls and Security
Advanced
Smart WiFi/extender support
Yes - EE Smart WiFi Plus
Smart Hybrid Connect support
Yes
Sustainability
Plastic-free packaging
Recycled casing
More accessibility information
EE's Here for You section has further information about Getting the most from your devices.