Can I change my Direct Debit online?

In this article

Yes, it's easy to change your Direct Debit online.

Just log in to My EE and go to Menu > Bills and payments > Direct Debit

From here you can edit the bank details of your Direct Debit.

Things to know:

    make sure any outstanding bills are paid


    if you change your bank details within five days of your bill being due, we may use your old bank details to pay the bill


    you won’t be able to change the date of your Direct Debit in My EE – you’ll need to get in touch using one of the links on this page

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

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