How can I reduce my bills and manage my spending?

In this article

If you’re struggling to pay your bill, it’s important you let us know as soon as possible so we can support you and come up with a solution to potentially make your payments more manageable.

How can I check what's included in my plan?

How can I check what's included in my plan?

It’s a good idea to find out what’s included in your plan and what services you might be paying extra for.

Check your plan costs:
  1.  

    pay monthly price plans

  2.  

    pay monthly SIM Only price plans

  3.  

    calls to numbers beginning 070, 09 or 118

  4.  

    non-standard charges

For example, if photo messages aren’t included in your plan you'll be charged extra for sending them. To reduce these costs, you may need to try sending fewer photo messages or get an add-on. 

> Find out more about pay monthly add-ons

How can I better understand my data usage?

How can I better understand my data usage?

If your phone connects to the internet over our network, you’ll be using data.

Things like normal browsing and email only use a small amount of data, others such as watching catch-up TV or videos on YouTube can use significantly more.

You can’t go over your data allowance. We’ll text you when you’ve used 80 per cent and again when it runs out – there are no hidden charges.

If you find you’re using more data than you expected, consider if this could be due to:

  1.  

    streaming videos or music from Facebook, YouTube, Spotify, etc

  2.  

    running apps in the background – for example, they may use data when they check for message updates, software updates, etc

  3.  

    sending messages through messaging apps (e.g. WhatsApp, iMessage)

  4.  

    using sat nav on your device

  5.  

    playing games online (or if the games include adverts)

  6.  

    tethering your phone to a laptop, tablet or other phone

  7.  

    sending emails

  8.  

    allowing apps to upload content

  9.  

    switching automatically to your data when a WiFi connection drops

To give you an idea of how much data you'll need, here's a rough guide:

Activity Estimated data consumption
Web browsing 1MB - 4MB per minute
Uploading photos 1.5MB per photo (depending on image quality)
Facebook 1MB - 2MB per minute
Maps navigation 100KB - 200KB per minute
Gaming 1.5MB upwards per minute
Music streaming 1MB - 2MB per minute (standard sound quality)
Podcast streaming 60MB - 100MB per hour
Skype / video call 90MB - 1.4GB per hour (depending on quality)
YouTube / video streaming 2MB - 3MB per minute
YouTube / video streaming HD 4MB - 6MB per minute
  1MB = 1,024KB         1GB = 1,024MB

Can I set up a Spend Cap?

Can I set up a Spend Cap?

Yes, with Spend Cap you can limit usage outside of your monthly allowance.

Adding a Spend Cap to your account restricts usage of services, such as roaming and photo messaging, so you can stay in control of your bill.

Plus, if you're close to reaching your cap, we'll send you a text to let you know.

Set your limits

> Find out how to set up and manage your Spend Cap

Need more support?

Need more support?

For more information and support on money and debt management here are some of the organisations we recommend:

Thanks for your feedback

 
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