Before installation
You’ll choose your installation day when ordering Full Fibre.
Before installation:
- We’ll send you a new Smart Hub if you need one before your installation day. If you’re already with EE or BT, we’ll let you know if you can keep using your current hub.
- Think about where you’d like the external junction box. If you’re unsure, the engineer can help on the day.
- Make sure there’s clear space on both sides of the wall where the engineer will be working.
You might see engineers working near your home before your installation day. They will be getting the network ready to connect you and there is nothing you need to do.
On installation day
You’ll get a call from the engineer telling you when to expect them. Let them know about any access restrictions during the call.
Someone will need to let the engineer know where to install your connection. The engineer will then get to work. Installation can take up to 3 hours and involves work inside and outside your home.
How is Full Fibre installed?
- You’ll agree on how to get the connection into the home with the engineer.
- The engineer will drill a hole from outside to bring the Full Fibre cable into your home.
- The engineer will install a junction box on the outside wall and run a Full Fibre cable from either a nearby telephone pole or underground cables.
- Once the cable is fed through the wall, the engineer will install an Openreach modem on the inside. This is where your router will connect.
Please note: If your cable comes from a telephone pole, the engineer may need to drill two extra holes to safely secure their ladder.
Getting connected
When the connection is installed, plug your hub into the Openreach modem. The engineer will test your connection using a device of your choice, like a phone or laptop.
You can manage your broadband using one of our apps.
To manage your broadband with Smart Hub (2023), Smart Hub Plus or Smart Hub Pro, open the EE app or download it.