You’ll choose your installation day when ordering Full Fibre. The router, and the TV box if you’re getting one, will be delivered before your installation.
How is Fibre to the Premises installed?
In this article
Getting Fibre to the Premises (FTTP) or Full Fibre installed can provide you with ultrafast speeds on EE. Here’s what you need to know about your installation.
Before installation day
Before installation day
You might notice engineers working near your home before the engineer visit. They will be getting the network ready to connect you and there is nothing you need to do.
On installation day
On installation day
You’ll get a call from the engineer telling you when to expect them. Be sure to let them know of any access restrictions on this call.
Someone will need to let the engineer know where to install your connection. The engineer will then get to work. Installation can take up to three hours and the engineer will need to work both inside and outside your home.
Please note: If the engineer needs to run your cable from a telephone pole, they may need to drill two additional holes in your wall to secure a ladder and work safely.
Getting connected
Getting connected
When the connection is installed, you’ll plug your router to the Openreach modem. The engineer will finish up by testing your connection using one of your preferred devices.
You’ll be able to manage your broadband through one of our apps.
If you have our EE Smart Hub, Bright Box hubs and the Smart Router use the EE Home app.
- Download from the App Store if you're an Apple user
- Download from Google Play if you're on Android
If you have a Smart Hub (2023) use the EE app.
- Download from the App Store if you're an Apple user
- Download from Google Play if you're on Android