How is Fibre to the Premises installed?

In this article

Getting Fibre to the Premises (FTTP) installed can provide you with ultrafast speeds on EE. Here’s what you need to know about your installation.

Before installation day

Before installation day

You’ll choose your installation day when ordering FTTP. The router, and the TV box if you’re getting one, will be delivered before your installation. 

Installation day checklist
  1. Make sure you have your new router

  2. Think about where you want your external box placed. If you’re not sure, the engineer will be able to advise you on the day

  3. Clear space on both sides of the wall where the engineer will be working

You might notice engineers working near your home before the engineer visit. They will be getting the network ready to connect you and there is nothing you need to do.

On installation day

On installation day

You’ll get a call from the engineer telling you when to expect them. Be sure to let them know of any access restrictions on this call.

Someone will need to let the engineer know where to install your connection. The engineer will then get to work. Installation can take up to three hours and the engineer will need to work both inside and outside your home.

How is FTTP installed?
  1. 1

    You’ll agree on how to get the connection into the home with the engineer

  2. 2

    The engineer will drill a hole from the outside of the property for the Full Fibre cable

  3. 3

    The engineer will install a junction box on the outside wall and run a Full Fibre cable from either a nearby telephone pole or underground cables

  4. 4

    Once the cable is fed through the wall, the engineer will install an Openreach box (ONT) on the inside. This is where your router will connect

Please note: If the engineer needs to run your cable from a telephone pole, they may need to drill two additional holes in your wall to secure a ladder and work safely.

Getting connected

Getting connected

When the connection is installed, you’ll plug your router to the Openreach box (ONT). The engineer will finish up by testing your connection using one of your preferred devices.

You’ll be able to manage your broadband through the EE Home app.

Watch the video

Watch the video

Thanks for your feedback

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help