Before installation day
You’ll choose your installation day when ordering Full Fibre. The router, and the TV box if you’re getting one, will be delivered before your installation.
- Make sure you have your new hub
- Think about where you want your external box placed. If you’re not sure, the engineer will be able to advise you on the day
- Clear space on both sides of the wall where the engineer will be working
You might notice engineers working near your home before the engineer visit. They will be getting the network ready to connect you and there is nothing you need to do.
On installation day
You’ll get a call from the engineer telling you when to expect them. Be sure to let them know of any access restrictions on this call.
Someone will need to let the engineer know where to install your connection. The engineer will then get to work. Installation can take up to three hours and the engineer will need to work both inside and outside your home.
How is Full Fibre installed?
- You’ll agree on how to get the connection into the home with the engineer
- The engineer will drill a hole from the outside of the property for the Full Fibre cable
- The engineer will install a junction box on the outside wall and run a Full Fibre cable from either a nearby telephone pole or underground cables
- Once the cable is fed through the wall, the engineer will install an Openreach modem on the inside. This is where your router will connect
Please note: If the engineer needs to run your cable from a telephone pole, they may need to drill two additional holes in your wall to secure a ladder and work safely.
Getting connected
When the connection is installed, plug your router into the Openreach modem. The engineer will finish up by testing your connection using one of your preferred devices.
You can manage your broadband using one of our apps.
For the EE Smart Hub, Bright Box hubs and the Smart Router use the EE Home app.
For the Smart Hub (2023), Smart Hub Plus or Smart Hub Pro use the EE app.