There are only three occasions where you’ll need a new SIM:
How do I swap my SIM or get a new SIM?
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From time to time, you might need to get a new SIM and ordering one is really easy.
When might I need a new SIM?
When might I need a new SIM?
If you’re already an EE customer and you’re upgrading, we won’t need to send you a new SIM. We’ll just automatically update your old one instead.
How do I get a new SIM?
How do I get a new SIM?
If your SIM is broken:
If you're requesting a new SIM at an EE store:
You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.
If your SIM is lost or stolen, or you’ve got a new device:
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Please note: lines close at 8pm on
Bank Holiday Monday (27 May)
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Last updated: 10/5/2019
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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How do I activate and set up my new SIM?