How to swap or get a new SIM

     
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From time to time, you might need to get a new SIM. Ordering one is really easy.

When might I need a new SIM?

When might I need a new SIM?

There are only three occasions where you’ll need a new SIM:

  1. 1

    your current SIM has been damaged
  2. 2

    your SIM (or device) has been lost or stolen
  3. 3

    you’ve got a new phone or tablet and your SIM no longer fits

If you’re already an EE customer and you’re upgrading, we won’t send you a new SIM. We’ll automatically update your old one instead.

How do I get a new SIM?

How do I get a new SIM?

If your SIM is broken:

  1.  

    call 150 from an EE phone
  2.  

    call 07953 966 250 from any other phone
  3.  

    pop into an EE store

If your SIM is lost or stolen, or you’ve got a new device:

  1.  

    order a replacement SIM

Need more help?

 
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Last updated: 11/7/2018
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
How do I find out my new number?
What size SIM do I need?
How do I activate and set up my new SIM?
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