When might I need a new SIM?
Order a new SIM if your current SIM is:
- Damaged.
- Deleted from your phone (for eSIMs).
- Lost or stolen.
- No longer compatible with your new device/phone.
If you’re already an EE customer and you’re upgrading, we won’t need to send you a new SIM. We’ll just automatically update your old one instead.
Get a new SIM
SIM lost, stolen, damaged, or deleted from your phone?
Contact us:
- call 150 from an EE mobile (07953 966 150 from any other phone)
- visit an EE store
Need a new SIM?
- a different SIM for a new device
- to replace a physical SIM or switch to eSIM
The steps are:
- log into your EE account online
- go to the mobile account you need a SIM for
- scroll down the page
- under Phones and devices
- select eSIM/SIM Replace
If you're requesting a new SIM at an EE store:
To prevent fraud, we need to prove your identity.
The easiest way to do this is by getting verified in the EE app. It only takes a few minutes. Then you won’t need to take and share any physical ID documents with EE Guides in-store.
Alternatively, you can bring your physical ID into an EE store.
We accept:
- passports (from any country)
- UK photocard driving licences.
If a driving licence is used as proof, the address on your driving licence must match the address on your EE account.