How do I swap my SIM or get a new SIM?

Sometimes, you might need a new SIM card. This article shows you how to get a new SIM card and change it for your old one.

When might I need a new SIM?

Order a new SIM if your current SIM is:

  1. Damaged.
  2. Deleted from your phone (for eSIMs).
  3. Lost or stolen.
  4. No longer compatible with your new device/phone.

If you’re already an EE customer and you’re upgrading, we won’t need to send you a new SIM. We’ll just automatically update your old one instead.

Get a new SIM

SIM lost, stolen, damaged, or deleted from your phone?

Contact us:

 

Need a new SIM?

  • a different SIM for a new device
  • to replace a physical SIM or switch to eSIM

The steps are:

  1. log into your EE account online
  2. go to the mobile account you need a SIM for
  3. scroll down the page
  4. under Phones and devices
  5. select eSIM/SIM Replace

 

If you're requesting a new SIM at an EE store:

To prevent fraud, we need to prove your identity.

The easiest way to do this is by getting verified in the EE app. It only takes a few minutes. Then you won’t need to take and share any physical ID documents with EE Guides in-store.

Alternatively, you can bring your physical ID into an EE store.

We accept:

  • passports (from any country)
  • UK photocard driving licences.
    If a driving licence is used as proof, the address on your driving licence must match the address on your EE account.

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