How do I swap my SIM or get a new SIM?

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From time to time, you might need to get a new SIM and ordering one is really easy.

When might I need a new SIM?

When might I need a new SIM?

There are only three occasions where you’ll need a new SIM:

  1. 1

    your current SIM has been damaged

  2. 2

    your SIM (or device) has been lost or stolen

  3. 3

    you’ve got a new phone or tablet and your SIM no longer fits

If you’re already an EE customer and you’re upgrading, we won’t need to send you a new SIM. We’ll just automatically update your old one instead.

How do I get a new SIM?

How do I get a new SIM?

If your SIM is broken:


    call 150 from an EE phone


    call 07953 966 250 from any other phone


    pop into an EE store

If you're requesting a new SIM at an EE store:

You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.

If your SIM is lost or stolen, or you’ve got a new device:


    order a replacement SIM

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Last updated: 28/11/2019
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I activate and set up my new SIM?
How do I find out my new number?