When might I need a new SIM?
Order a new SIM if your current SIM is:
- Damaged
- Deleted from your phone (for eSIMs)
- Lost or stolen
- No longer compatible with your new device/phone
If you’re already an EE customer and you’re upgrading, we won’t need to send you a new SIM. We’ll just automatically update your old one instead.
Get a new SIM
Your SIM was lost, stolen, damaged, or deleted from your phone
Contact us if you need a new SIM because your SIM was lost, stolen, damaged or deleted from your phone. You can get in touch by either:
- Calling 150 from an EE phone (or 07953 966 250 from any other phone)
- Visiting an EE store
You need a different SIM for a new device - order a new SIM online.
Replace a physical SIM or switch to an eSIM - you'll need to sign in to EE.
If you're requesting a new SIM at an EE store:
You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.
Please note: if a driving licence is being used as a form of proof, the address on the customer’s driving licence MUST match their EE account address.