Order a new SIM if your current SIM is:
- damaged
- deleted from your phone (for eSIMS)
- lost or stolen
- no longer compatible with your new device/phone
How do I swap my SIM or get a new SIM?
In this article
From time to time, you might need to get a new SIM and ordering one is really easy.
When might I need a new SIM?
When might I need a new SIM?
If you’re already an EE customer and you’re upgrading, we won’t need to send you a new SIM. We’ll just automatically update your old one instead.
Get a new SIM
Get a new SIM
Your SIM was lost, stolen, damaged, or deleted from your phone
Contact us if you need a new SIM because your SIM was lost, stolen, damaged or deleted from your phone. You can get in touch by either:
- calling 150 from an EE phone (or 07953 966 250 from any other phone)
- visiting an EE store
You need a different SIM for a new device
Order a new SIM online. You'll need to sign in to My EE.
If you're requesting a new SIM at an EE store:
You'll need to provide valid photo ID. Our EE stores will accept a passport (from any country) or a UK photocard driving licence.
Please note: if a driving license is being used as a form of proof, the address on the customer’s driving licence MUST match that of their EE account address for it to be accepted.
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