You can terminate your agreement with us at any time by contacting customer services or by placing an order with your new provider. If you are terminating whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Remaining Contract Charge.
Your agreement will terminate 14 days from when we receive your request or from when you place your order with your new provider. You are free to change your mind and contact us to restore your agreement at any time during the notice period, or if you’ve placed an order with a new provider, by contacting them to cancel the order. You must pay everything you owe us if you terminate your agreement with us.