Early termination charges explained

     
    >
  • Go to section

Terminating your agreement

Terminating your agreement

You can terminate your agreement with us at any time by calling customer services. Your agreement will terminate one calendar month from when we receive your call stating that you wish to terminate the agreement. You are free to change your mind and call us to restore your agreement at any time during that months’ notice period. You must pay everything you owe us if you terminate your agreement with us.

If you are terminating once your existing minimum term contract has run out, you will be responsible for all charges including the price plan charges up to and including the date that your agreement terminates.

If you are terminating while you are in your existing minimum term, a cancellation charge will apply, also known as an Early Termination Charge (ETC).

How do we calculate Early Termination Charges?
  1. 1

    We add together all outstanding monthly (or other periodic) charges for the remainder of your minimum term, excluding VAT. If you have a monthly recurring subscription discount we will take that into account.

     
  2. 2

    Finally, we take 4% off that figure to get the final charge you owe us.

     

See below some examples of Early Termination Charges (ETC), including with and without a monthly recurring subscription discount.

Mobile (including Mobile broadband & tablets)
  1.  

    Example 1 – You have a monthly recurring contract for £30 a month, with three months left. We multiply £30 by three, totalling £90, and take VAT off that figure, leaving it at £75. Finally, we take 4% off that figure, making your final Early Termination Charge (ETC) £72.

     
  2.  

    Example 2 – You have a monthly recurring contract for £45 a month, with six and a half months left. You also have a monthly recurring discount of £10. We multiply £35 (£45 - £10 discount) by six and a half, totalling £227.50, and take VAT off that figure, leaving it at £189.58. Finally, we take 4% off that figure, making your final Early Termination Charge (ETC) £182.

     

If you have any questions about Early Termination Charges (ETC), please don’t hesitate to get in touch with us using one of the options on our contact us page.

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
>Directions
> Find another store
Need more help
Last updated: 30/5/2018
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you!

Glad to hear it.

We Got It!

Thanks for your feedback!

You can find more help here
How do I cancel my business account? 100%   1 vote
How do I cancel my pay monthly contract?   64 votes
What happens to your bills if you leave EE?   64 votes
Previous
How do I cancel my pay monthly contract?
Next
What happens after I cancel my EE contract agreement?