If you are terminating your contract whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Remaining Contract Charge.
You must pay everything you owe us if you terminate your agreement with us whether you're just cancelling your contract or whether you're switching to a new provider.
> Find out more about how to cancel your contract or switch providers
we add together all outstanding monthly (or other periodic) charges for the remainder of your minimum term, factoring in any recurring monthly discount to which you are entitled, calculated at a daily rate
we then deduct VAT at the prevailing rate
we then deduct 4% for early receipt of payment to get the final charge you owe us, reduced by any credit on your account
See below examples of Remaining Contract Charges.
example 1 – you have a monthly recurring plan for £30 a month, with three months left. We multiply £30 by three, totalling £90, and take VAT off that figure, leaving it at £75. Finally, we take 4% off that figure, making your final Remaining Contract Charge £72
example 2 – you have a monthly recurring plan for £45 a month, with six and a half months left. You also have a monthly recurring discount of £10. We multiply £35 (£45 - £10 discount) by six and a half, totalling £227.50, and take VAT off that figure, leaving it at £189.58. We take 4% off that figure, making your final Remaining Contract Charge £182
If you have any questions about Remaining Contract Charges, please don’t hesitate to get in touch with us using one of the options on our contact us page.
You can terminate your agreement with us at any time by contacting customer services or by placing an order with your new provider. If you are terminating whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Remaining Contract Charge.
Your agreement will terminate 14 days from when we receive your request or from when you place your order with your new provider. You are free to change your mind and contact us to restore your agreement at any time during the notice period, or if you’ve placed an order with a new provider, by contacting them to cancel the order. You must pay everything you owe us if you terminate your agreement with us.
we take your monthly (or other periodic) charge, factoring in any recurring monthly discount to which you are entitled
we then deduct VAT at the prevailing rate
we then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs
we then deduct 4% for early receipt of payment
we multiply this figure by the remaining months of your minimum term to get the final charge you owe, reduced by any credit on your account
See below examples of Remaining Contract Charges.
example 1 – you have a Fibre Plus plan for £41 a month, with three months left. You also have an £11 monthly discount. We deduct the £11 discount, then VAT, and then £14.19 costs-saved from the £41 to get £10.81. We multiply this by 3 to get £32.43. Finally, we take 4% off that figure, making your final Remaining Contract Charge £31.13
example 2 – you have a Standard Broadband plan for £31 a month with no discount, and two months left. We deduct VAT and then costs-saved of £8.21 to get £17.62. We multiply this by 2 to get £35.25. We take 4% off that figure, making your final Remaining Contract Charge £33.84
If you have any questions about Remaining Contract Charges, please don’t hesitate to get in touch with us using one of the options on our contact us page.