Early termination charges explained

     
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Terminating your agreement

Terminating your agreement

You can terminate your agreement with us at any time by calling customer services. Your agreement will terminate one calendar month from when we receive your call stating that you wish to terminate the agreement. You are free to change your mind and call us to restore your agreement at any time during that months’ notice period. You must pay everything you owe us if you terminate your agreement with us.

If you are terminating once your existing minimum term contract has run out, you will be responsible for all charges including the price plan charges up to and including the date that your agreement terminates.

If you are terminating while you are in your existing minimum term, a cancellation charge will apply, also known as an Early Termination Charge (ETC).

How do we calculate Early Termination Charges?
  1. 1

    We add together all outstanding monthly (or other periodic) charges for the remainder of your minimum term, excluding VAT. If you have a monthly recurring subscription discount we will take that into account.

     

  2. 2

    Finally, we take 4% off that figure to get the final charge you owe us.

     

See below some examples of Early Termination Charges (ETC), including with and without a monthly recurring subscription discount.

Mobile (including Mobile broadband & tablets)
  1.  

    Example 1 – You have a monthly recurring contract for £30 a month, with three months left. We multiply £30 by three, totalling £90, and take VAT off that figure, leaving it at £75. Finally, we take 4% off that figure, making your final Early Termination Charge (ETC) £72.

     

  2.  

    Example 2 – You have a monthly recurring contract for £45 a month, with six and a half months left. You also have a monthly recurring discount of £10. We multiply £35 (£45 - £10 discount) by six and a half, totalling £227.50, and take VAT off that figure, leaving it at £189.58. Finally, we take 4% off that figure, making your final Early Termination Charge (ETC) £182.

     

If you have any questions about Early Termination Charges (ETC), please don’t hesitate to get in touch with us using one of the options on our contact us page.

 
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Last updated: 30/5/2018
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