Early termination charges explained

     
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Terminating your Mobile (including Mobile Broadband, 4GEE Home & Tablets) agreement early

Terminating your Mobile (including Mobile Broadband, 4GEE Home & Tablets) agreement early

You can terminate your agreement with us at any time by contacting customer services. If you are terminating whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Early Termination Charge (ETC).

Your agreement will terminate 30 days from when we receive your request stating that you wish to terminate. You are free to change your mind and contact us to restore your agreement at any time during the notice period. If you’ve requested a PAC, you will still be required to provide us with 30 days’ notice even if your service switches to your new provider within this period. You must pay everything you owe us if you terminate your agreement with us.

How do we calculate Mobile Early Termination Charges?
  1. 1

    we add together all outstanding monthly (or other periodic) charges for the remainder of your minimum term, factoring in any recurring monthly discount to which you are entitled, calculated at a daily rate

  2. 2

    we then deduct VAT at the prevailing rate

  3. 3

    we then deduct 4% for early receipt of payment to get the final charge you owe us, reduced by any credit on your account

See below examples of Early Termination Charges (ETC).

  1.  

    example 1 – you have a monthly recurring plan for £30 a month, with three months left. We multiply £30 by three, totalling £90, and take VAT off that figure, leaving it at £72. Finally, we take 4 per cent off that figure, making your final Early Termination Charge (ETC) £69.12

  2.  

    example 2 – you have a monthly recurring plan for £45 a month, with six and a half months left. You also have a monthly recurring discount of £10. We multiply £35 (£45 - £10 discount) by six and a half, totalling £227.50, and take VAT off that figure, leaving it at £182. Finally, we take 4 per cent off that figure, making your final Early Termination Charge (ETC) £174.72

If you have any questions about Early Termination Charges (ETC), please don’t hesitate to get in touch with us using one of the options on our contact us page.

Terminating your Home Broadband agreement early

Terminating your Home Broadband agreement early

You can terminate your agreement with us at any time by contacting customer services or by placing an order with your new provider. If you are terminating whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Early Termination Charge (ETC).

Your agreement will terminate 14 days from when we receive your request or from when you place your order with your new provider. You are free to change your mind and contact us to restore your agreement at any time during the notice period, or if you’ve placed an order with a new provider, by contacting them to cancel the order. You must pay everything you owe us if you terminate your agreement with us.

How do we calculate Home Broadband Early Termination Charges?
  1. 1

    we take your monthly (or other periodic) charge, factoring in any recurring monthly discount to which you are entitled

  2. 2

    we then deduct VAT at the prevailing rate

  3. 3

    we then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs

  4. 4

    we then deduct 4% for early receipt of payment

  5. 5

    finally, we multiply this figure by the remaining months of your minimum term to get the final charge you owe us, reduced by any credit on your account

See below examples of Early Termination Charges (ETC).

  1.  

    example 1 – you have a Fibre Plus plan for £41 a month, with three months left. You also have an £11 monthly discount. We deduct the £11 discount, then VAT, and then £18.48 costs-saved from the £41 to get £6.52. We multiply this by 3 to get £19.56. Finally, we take 4 per cent off that figure, making your final Early Termination Charge (ETC) £18.78

  2.  

    example 2 – you have a Standard Broadband plan for £31 a month with no discount, and two months left. We deduct VAT and then costs-saved of £8.74 to get £17.09. We multiply this by 2 to get £34.19. Finally, we take 4% off that figure, making your final Early Termination Charge (ETC) £32.82

If you have any questions about Early Termination Charges (ETC), please don’t hesitate to get in touch with us using one of the options on our contact us page.

 
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Last updated: 7/8/2018
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