If you are terminating your contract whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Remaining Contract Charge.
You must pay everything you owe us if you terminate your agreement with us whether you're just cancelling your contract or whether you're switching to a new provider.
> Find out more about how to cancel your contract or switch providers
we add together all outstanding monthly (or other periodic) charges for the remainder of your minimum term, factoring in any recurring monthly discount to which you are entitled, calculated at a daily rate
we then deduct VAT at the prevailing rate
we then deduct 4% for early receipt of payment to get the final charge you owe us
finally, we add VAT at the prevailing rate to get the final charge
See below examples of Remaining Contract Charges.
example 1 – you have a monthly recurring plan at £30 a month, with three months left. We multiply £30 by three, totalling £90. We then take VAT off that figure leaving £75. Then we take 4% off that figure and add VAT to get the final Remaining Contract Charge of £86.40
example 2 – you have a monthly recurring contract at £45 a month, with six and a half months left. You also have a monthly recurring discount of £10. We multiply £35 (£45-£10) by six and a half totalling £227.50. We then take VAT off that figure leaving it at £189.58. We then take 4% off that figure and add VAT to get the final Remaining Contract Charge of £218.40.
If you have any questions about Remaining Contract Charges, please don’t hesitate to get in touch with us using one of the options on our contact us page.
You can terminate your agreement with us at any time by contacting customer services or by placing an order with your new provider. If you are terminating whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Early Cancelation Charge.
Your agreement will terminate 14 days from when we receive your request or from when you place your order with your new provider. You are free to change your mind and contact us to restore your agreement at any time during the notice period, or if you've placed an order with a new provider, by contacting them to cancel the order.
You must pay everything you owe if you terminate your agreement with us.
we add together all outstanding monthly (or other periodic) charges, excluding VAT. If you have a monthly recurring subscription discount, we will take that into account
we then reduce the charge to take account of any costs we save as a result of you leaving early, such as wholesale costs where applicable
we then take off 4% for early receipt
we then multiply this by the remainder of your minimum term
finally, we add VAT at the prevailing rate to get the final cancellation charge
See below examples of Early Cancellation Charges.
example 1 – you are on the Standard Broadband plan at £31 a month, with a £12 monthly recurring discount which means you are paying £19 a month. You cancel with two months left in your minimum term:
- we take off the VAT leaving £15.83
- we take off the costs we save (for example, £10.49 per month) leaving £5.13
- we then take off 4% for early receipt, making £5.13
- we multiply this by the two months to get £10.26
- finally we add VAT to get an Early Cancellation Charge of £12.31
example 2 – you are on the Fibre Broadband plan at £36 a month, with an £11 monthly discount, which means you are playing £25 a month. You cancel with six months left in your minimum term:
- we take off VAT leaving £20.83
- we take off the costs we save (for example £13) to get £7.83
- we take off 4% for early receipt, making £7.52
- we multiply this by the six months to get £43.12
- finally we add VAT to get an Early Cancellation Charge of £54.14
If you have any questions about Remaining Contract Charges, please don’t hesitate to get in touch with us using one of the options on our contact us page.