You can terminate your agreement with us at any time by contacting customer services. If you are terminating whilst you are within your existing minimum term, a cancellation charge will apply, also known as an Early Termination Charge (ETC).
Your agreement will terminate 30 days from when we receive your request stating that you wish to terminate. You are free to change your mind and contact us to restore your agreement at any time during the notice period. If you’ve requested a PAC, you will still be required to provide us with 30 days’ notice even if your service switches to your new provider within this period. You must pay everything you owe us if you terminate your agreement with us.