How do I cancel my broadband, landline or TV plan?

In this article

We’re sorry you’re thinking of leaving us. It may be that there's a simple solution to the problems you're having, and that a quick chat will sort it out. But if you'd prefer to simply cancel your services with us, we will of course help you with this.

Contact us

Call us on 0800 079 0544

Calls from a landline are free of charge. Charges from mobiles will vary.

Returning your equipment

Returning your equipment

If you have EE TV, we’ll send you a jiffy bag to return your EE TV box.

Please send it back within 30 days, otherwise we’ll have to charge you £175, on your final bill.

If you're cancelling your broadband service, you can keep your router, or recycle it at your local waste management facility.

Or you can return it to us at:
EE Returns
1 First Avenue
Maybrook Industrial Estate
Birmingham B76 1BA

Cancellation charges

Cancellation charges

If you’re still in contract:

We’ll have to charge an early cancellation fee on your final bill.

You can find out more about early cancellation charges in our EE TV, Broadband & Home Phone Price Guide

Your final bill

Your final bill

Please keep your Direct Debit open until you get your final bill.

We’ll bill you up until the day your account closes and refund you for the rest of the month – this is because you pay your bill in advance.

We’ll also add any charges if you’ve made calls outside your add-ons.

Closing your account

Closing your account

We’ll close your account the day you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

If you’re out of contact, your EE account closes 14 days after you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

You can still check your old bills online for six months after you leave us.

Here’s how:

    log in to My EE


    select My Bills

If you receive more than two bills after your new supplier’s broadband starts, please get in touch using one of the links on this page.

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