How do I cancel my broadband, landline or TV plan?

Call us on 0800 079 0544

Calls from a landline are free of charge. Charges from mobiles will vary.

If you have EE broadband or TV service, we'll send you a bag to return your EE equipment.

Please send it back within 30 days, otherwise we’ll have to charge you on your final bill.

You can find more information on how to return your kit, including a list of charges at Return and recycle your EE products.

If you’re still in contract:

We’ll have to charge an early cancellation fee on your final bill.

You can find out more about early cancellation charges in our EE TV, Broadband & Home Phone Price Guide

Please keep your Direct Debit open until you get your final bill.

We’ll bill you up until the day your account closes and refund you for the rest of the month – this is because you pay your bill in advance.

We’ll also add any charges if you’ve made calls outside your add-ons.

We’ll close your account the day you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

If you’re out of contact, your EE account closes 14 days after you request to leave or as soon as your new account goes live if you’re switching supplier on the same line.

You can still check your old bills online for six months after you leave us.

Here’s how: