WiFi on the London Underground

All EE pay monthly mobile customers can get WiFi on the London Underground, unless your account’s in arrears or been classified as a bad debt.

You can get it if you’re on pay as you go too, as long as you’ve topped up your account with at least £5 within the last 30 days. If you last topped up more than 30 days ago, it can take up to two days from the date of your latest top-up to update your account and give you access to the services.

If you have EE Broadband you’ll also need to be an EE mobile customer to access the services.

EE WiFi hotspots

Only phones and tablets with compatible SIMs can access the London
Underground WiFi using EE WiFi hotspots.

On Apple devices – with the right software (iOS 7 and above) you’ll be able
to automatically connect to EE WiFi and use the internet just by switching on
your WiFi.

On compatible Android devices – once underground, just
turn on your WiFi and select EE WiFi-Auto from the list of networks.

Then select the ‘access method’ as EAP, and ‘EAP method’ as SIM.

Please note – if the EAP method SIM isn’t available on
your Android device, your phone or tablet isn’t compatible with the EE WiFi
network. However, you can still access Virgin Media WiFi.

Virgin Media WiFi hotspots

• on your device, turn WiFi on
• select Virgin Media WiFi from the list of networks
  
• open your web browser and follow the prompts on the Virgin Media portal
  
• select EE, and register using your mobile number and the password we texted to you
  

After you've connected to WiFi on the Underground once, you'll automatically connect every time you enter a WiFi-enabled station (as long as your phone or tablet’s WiFi is switched on).

Why isn't there any service in the tunnels?

Virgin Media focused on installing WiFi at stations first, such as in ticket halls and platforms. This is so they can expand the network to as many stations as possible. 

Does Virgin Media block any content on WiFi on the London Underground?

Yes. As WiFi on the London Underground is a public WiFi network, Virgin Media has a responsibility to make sure the content available is suitable for young people, whether they access it themselves, or whether they accidentally see it over someone’s shoulder. 

Where can I find the terms and conditions?

Read the Virgin Media terms and conditions. They’ll also display on your screen the first time you connect.

How do I switch the WiFi service between devices?

You have a limit of three devices you can register with the service, and when this limit has been reached the next time you try to connect with a new device, your least-used device will be disconnected to make way.

EE WiFi hotspots

You can only connect with a device that has your EE SIM card in it.

Why do I need to enable cookies?

Cookies allow us to recognise your device automatically when you enter a station. Cookies are regularly used by websites and WiFi connections to identify users.

How do I enable cookies?

To enable cookies, just follow these steps for iPhones, iPads, BlackBerry and Android smartphones. For all other devices, please check your user manual which you’ll be able to find on the manufacturers’ websites:

iPhone / iPad

• open Settings > Safari
• go to Privacy > Accept Cookies and select From Visited
  
• or go to Privacy and tap Clear Cookies and Data
  

BlackBerry

Cookies are automatically enabled on BlackBerry devices, but you may need to clear your old cookie data:

• open your Browser and go to Menu > Options
• go to Cache Operations > Clear History
  
• choose Clear under the headings Content Cache, Pushed Content and Cookie Cache

Android

• open your browser and go to Menu > Settings > Privacy & Security
• tick the Accept Cookies check box
  
• or click on Clear all Cookie Data
  

Windows Mobile

Cookies are automatically enabled on Windows Mobile devices. To check:

• open your browser and select Options
• select Allow Cookies on my Phone
  

What if I can’t find a WiFi hotspot?

It’s likely the station doesn’t have WiFi yet or you‘re out of range. Try walking a few steps and try again.

> Find out if a Tube station has WiFi 

What if I can connect but the service is slow?

It may be because the station is crowded and a lot of people are using it. Virgin Media will be monitoring speeds and increasing capacity if needed.

Your experience of the service may also vary depending on your device.

I can normally sign in at one particular location but today it’s not working. Why not?

This could be due to a fault on the service or something interfering with the WiFi signal. If it’s a fault on the network it’ll be fixed as quickly as possible.

If you see other people connecting but you can’t, try setting up your device again as you did when you first activated it.

After I’ve connected, I get a message like: Page not available or Page not found. What does this mean?

This may be because:

• you’ve left the station and are out of range 
• you’ve misspelt the web address
  
• you may be trying to access blocked content
  
• there’s a network fault in that location – try moving to another spot 
  

How can I disconnect my device from the WiFi service?

Just turn off WiFi under Settings on your device.