How do I use WiFi on the London Underground?

You'll be able to use any WiFi-enabled device that can connect to a home, work or public WiFi network - this will include most smartphones, tablets and laptops.

If you use a business device, contact your IT department to find out if it'll work.

Only devices with compatible EE SIMs can access the London Underground WiFi using EE WiFi hotspots. Follow the set-up instructions for your device below:

It’s likely the station you're at doesn’t have WiFi yet or you‘re out of range of the WiFi signal. If you think you're out of range then try walking a few steps and try again.

This could be due to a fault on the WiFi service or something interfering with the WiFi signal. If it’s a fault on the network, it’ll be fixed as quickly as possible.

If you see other people connecting but you can’t, try forgetting the Virgin Media WiFi and EE-WiFi Auto networks then set up your device again using the instructions above.

This may be because:

It may be because the station is crowded and a lot of people are using it. Virgin Media will be monitoring speeds and increasing capacity if needed.

Your experience of the service may also vary depending on your device.

Virgin Media has focused on installing WiFi at stations first, such as in ticket halls and on platforms. This is so they can expand the network to as many stations as possible.

Yes. As WiFi on the London Underground is a public WiFi network, Virgin Media has a responsibility to make sure the content available is suitable for young people, whether they access it themselves or accidentally see it over someone’s shoulder.

Just turn off WiFi under Settings on your device.

> View our phones & devices guides

> View Virgin Media's terms and conditions for the London Underground WiFi Service