If you're using one of our data eSIMs for inbound travel, you'll automatically connect providing that the device is WiFi-enabled and WiFi is switched on.
What is it?
WiFi on the London Underground is provided by Transport For London (TFL) and is available in ticket halls, walkways, and platforms at more than 260 stations.
There's no signal in the tunnels, but your phone will reconnect to the signal at the next Wi-Fi-enabled platform, so you can pick up where you left off.
Who can use the service?
Get connected
You’ll need a compatible device and EE SIM to connect to WiFi on the London Underground using our EE WiFi hotspots.
Follow the set-up instructions for your device below:
- Make sure you have iOS 13 or above installed.
- Go to Settings.
- Turn on WiFi.
- You'll then automatically connect to EE WiFi.
Issues with the connection?
It’s likely that the station you're at doesn’t have WiFi yet, or you‘re out of range of the signal. If you think you're out of range, try walking a few steps and trying again.
You can always check before you travel if a Tube station has WiFi.
If your connection isn’t working, it could be down to a fault with the WiFi service or something interfering with the signal. If it’s a network issue, it’ll be sorted as quickly as possible.
If others around you are connected, try forgetting the EE WiFi-Auto network in your settings and set it up again using the steps below.
If your station’s busy, lots of people may be using the WiFi at once, which can slow things down. TfL keeps an eye on performance and boosts capacity when needed.
Speeds can also vary depending on your device.
This may be because:
- you’ve left the station and are out of range
- you’ve misspelt the web address
- you may be trying to access blocked content
- there’s a network fault in that location – try moving to another spot
- you may not have WiFi calling switched on in your device settings
Yes. WiFi on the London Underground is certified as 'Friendly WiFi'. As it's a public WiFi network, it is important to make sure the content available is suitable for younger people, whether they access it themselves or see it over someone’s shoulder accidentally.
The legal bit
For details on service use, have a look at the EE London Underground WiFi T&Cs.