How do I use WiFi on the London Underground?

     
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WiFi on the London Underground is provided by Virgin Media and is available to all eligible EE customers. WiFi is available in ticket halls, walkways and platforms at more than 250 stations but is not yet available in tunnels or in-between stations.

Can I get WiFi on the London Underground?

Can I get WiFi on the London Underground?

Pay monthly customers:

If you're an EE pay monthly customer with a WiFi-enabled device, you can get WiFi on the London Underground, unless your account is in arrears or has been classified as a bad debt.

Pay as you go customers:

If you're an EE pay as you go customer with a WiFi-enabled device, you can get WiFi on the London Underground if you've topped up your account with at least £5 within the last 30 days.

It can take up to two days to update your account and give you access to WiFi on the London Underground once you've topped up.

What devices can I use with WiFi on the London Underground?

What devices can I use with WiFi on the London Underground?

You'll be able to use any WiFi-enabled device that can connect to a home, work or public WiFi network - this will include most smartphones, tablets and laptops.

If you use a business device, contact your IT department to find out if it'll work.

How do I connect to EE WiFi hotspots?

How do I connect to EE WiFi hotspots?

Only devices with compatible EE SIMs can access the London Underground WiFi using EE WiFi hotspots. Follow the set-up instructions for your device below:

On Apple devices:
  1. 1

    make sure you have iOS 7 or above installed

  2. 2

    switch on your WiFi - you'll then automatically connect to EE WiFi

On compatible Android devices:
  1. 1

    once underground, turn on your WiFi

  2. 2

    select EE WiFi-Auto from the list of networks

  3. 3

    set the ‘access method’ to EAP

  4. 4

    set your ‘EAP method’ to SIM

What if I can’t find an EE WiFi hotspot?

What if I can’t find an EE WiFi hotspot?

It’s likely the station you're at doesn’t have WiFi yet or you‘re out of range of the WiFi signal. If you think you're out of range then try walking a few steps and try again.

Check before you travel:

> Find out if a Tube station has WiFi

Why doesn't my WiFi connection work on the London Underground?

Why doesn't my WiFi connection work on the London Underground?

This could be due to a fault on the WiFi service or something interfering with the WiFi signal. If it’s a fault on the network, it’ll be fixed as quickly as possible.

If you see other people connecting but you can’t, try forgetting the Virgin Media WiFi and EE-WiFi Auto networks then set up your device again using the instructions above.

What if I get a "Page not available" or "Page not found" message?

What if I get a "Page not available" or "Page not found" message?

This may be because:

  1.  

    you’ve left the station and are out of range

  2.  

    you’ve misspelt the web address

  3.  

    you may be trying to access blocked content

  4.  

    there’s a network fault in that location – try moving to another spot 

Why is the WiFi service slow on the London Underground?

Why is the WiFi service slow on the London Underground?

It may be because the station is crowded and a lot of people are using it. Virgin Media will be monitoring speeds and increasing capacity if needed.

Your experience of the service may also vary depending on your device.

Why isn't there any WiFi service in the tunnels?

Why isn't there any WiFi service in the tunnels?

Virgin Media has focused on installing WiFi at stations first, such as in ticket halls and on platforms. This is so they can expand the network to as many stations as possible.

Does Virgin Media block any content on WiFi on the London Underground?

Does Virgin Media block any content on WiFi on the London Underground?

Yes. As WiFi on the London Underground is a public WiFi network, Virgin Media has a responsibility to make sure the content available is suitable for young people, whether they access it themselves or accidentally see it over someone’s shoulder.

How do I disconnect from WiFi on London Underground?

How do I disconnect from WiFi on London Underground?

Just turn off WiFi under Settings on your device.

> View our phones & devices guides

The legal bit

The legal bit

 
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Last updated: 3/5/2019
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