You'll be able to use any WiFi-enabled device that can connect to a home, work or public WiFi network - this will include most smartphones, tablets and laptops.
If you use a business device, contact your IT department to find out if it'll work.
Sorry! No results found but hit enter for the most relevant articles.
WiFi on the London Underground is provided by Virgin Media and is available to all eligible EE customers. WiFi is available in ticket halls, walkways and platforms at more than 250 stations but is not yet available in tunnels or in-between stations.
If you're an EE pay monthly customer with a WiFi-enabled device, you can get WiFi on the London Underground, unless your account is in arrears or has been classified as a bad debt.
If you're an EE pay as you go customer with a WiFi-enabled device, you can get WiFi on the London Underground if you've topped up your account with at least £5 within the last 30 days.
It can take up to two days to update your account and give you access to WiFi on the London Underground once you've topped up.
You'll be able to use any WiFi-enabled device that can connect to a home, work or public WiFi network - this will include most smartphones, tablets and laptops.
If you use a business device, contact your IT department to find out if it'll work.
Only devices with compatible EE SIMs can access the London Underground WiFi using EE WiFi hotspots. Follow the set-up instructions for your device below:
make sure you have iOS 7 or above installed
switch on your WiFi - you'll then automatically connect to EE WiFi
once underground, turn on your WiFi
select EE WiFi-Auto from the list of networks
set the ‘access method’ to EAP
set your ‘EAP method’ to SIM
It’s likely the station you're at doesn’t have WiFi yet or you‘re out of range of the WiFi signal. If you think you're out of range then try walking a few steps and try again.
This could be due to a fault on the WiFi service or something interfering with the WiFi signal. If it’s a fault on the network, it’ll be fixed as quickly as possible.
If you see other people connecting but you can’t, try forgetting the Virgin Media WiFi and EE-WiFi Auto networks then set up your device again using the instructions above.
This may be because:
you’ve left the station and are out of range
you’ve misspelt the web address
you may be trying to access blocked content
there’s a network fault in that location – try moving to another spot
It may be because the station is crowded and a lot of people are using it. Virgin Media will be monitoring speeds and increasing capacity if needed.
Your experience of the service may also vary depending on your device.
Virgin Media has focused on installing WiFi at stations first, such as in ticket halls and on platforms. This is so they can expand the network to as many stations as possible.
Yes. As WiFi on the London Underground is a public WiFi network, Virgin Media has a responsibility to make sure the content available is suitable for young people, whether they access it themselves or accidentally see it over someone’s shoulder.
Just turn off WiFi under Settings on your device.