How can I cancel a phone order?

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Give us a call to cancel

Give us a call to cancel

You can:

Cancel orders made online or by phone by calling 0800 956 6000or 020 7362 0200.

If you need to cancel an annual upgrade or a new device which you ordered in store, pop in to arrange a refund. You’ll need your receipt and the credit or debit card you paid with.

Any payments for fees relating to your order will be refunded within 14 working days to the credit or debit card you used.

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