Thinking of cancelling an EE order? Whether it was placed online or over the phone, we make the cancellation process straightforward.
Orders made online or by phone
Please call 0800 956 6000 or 07953 966 250.
Orders made in an EE store
If you need to cancel an annual upgrade or a new device you ordered in-store, pop in to arrange a refund. You’ll need your receipt and the credit or debit card you paid with.
Any payments for fees relating to your order will be refunded within 14 working days to the credit or debit card you used.
EE Tech orders
If you'd like to cancel an EE Tech order, including accessories and SIM free handsets, please check the details on this page.