What are my EE delivery options?

     
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Your order can be delivered to your home or you can collect it in person from any EE store, always free of charge.

Collect from an EE store

Collect from an EE store

When you place your order, you can choose your most convenient EE store and pick it up from there when you’re ready.

Find an EE store

> Enter your postcode in our store finder tool

We’ll text you when your order is ready to collect.

Don't forget your ID

You'll need to show valid photo ID (passport, driving licence or national ID card) when you come in. 

Please note: the name on your ID must match the name of the person that placed the order.

Standard delivery

Standard delivery

With standard delivery, your device is usually dispatched within 24 hours with courier DPD. 

You don’t need to arrange a delivery time to receive it.

How it works:
  1.  

    our DPD courier will send you a confirmation text the day before arrival to confirm, with a link to track your parcel and an option to rearrange the delivery date

  2.  

    on the morning of delivery, DPD will text to confirm the one-hour scheduled delivery time (e.g. between 12:24 and 13:24) and the name of the DPD driver

  3.  

    to track your order, enter your ten- to 12-character order number

Superfast delivery with expert set-up

Superfast delivery with expert set-up

Superfast delivery with expert set-up means you can get your new phone hand-delivered and set up just the way you want it – on the same day, to almost anywhere you choose across London.

How it works:
  1.  

    you book a time and place for your delivery, virtually anywhere in Greater London

  2.  

    book between 11am and 5pm and you should be able to get your delivery the same day (last appointment 7pm) and you can track your order via the link in your confirmation email

  3.  

    your device is delivered by our delivery partner Enjoy, at the time and place you ask for

  4.  

    your Enjoy expert will text or call you when they’re on their way, then help you set up your smartphone and answer any of your questions

 
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Last updated: 9/5/2019
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Thank you.

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Glad to hear it.

What is superfast delivery with expert set-up?