What are my EE delivery options?

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Your order is delivered to your home free of charge.

Home delivery with DPD

Home delivery with DPD

Deliveries and connections are not currently delayed

Most connections, repairs, deliveries and installations are happening as scheduled. Find out more.

Your device is usually dispatched within 24 hours with courier DPD. 

Track your order online before we send it out for delivery.

We'll send your package using DPD. DPD will send delivery updates by text.

You'll get a text:

  • the day before the delivery, including tracking information and an the option to rearrange
  • on the morning of the delivery - you'll get a one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver 

Delivery is currently no-contact. This helps to keep you and the courier safe.

Contact-free delivery: what you need to know
  1. you won't have to sign for any deliveries

  2. couriers will take a picture of the package when they deliver it 

  3. the courier won't hand you the package

Expert set-up with superfast delivery

Expert set-up with superfast delivery

You can have your phone delivered and set up by an expert within a two-hour time slot, often on the same day, depending on where you are in the UK. If your home address isn’t within one of our delivery areas, you could try a work address, friend’s house or even the local pub.

Your friendly expert will set everything up just the way you want it, and be on hand to help with anything else.

Find out more about expert set-up with superfast delivery.

TV Orders Add to Plan

TV Orders Add to Plan

We'll send your package using Parcelforce two-day delivery service. Parcelforce will send delivery updates by text.

You'll get a text on the morning of delivery with a one-hour scheduled delivery time (e.g. between 10:45 and 11:45 and the name of your Parcelforce delivery driver.

Delivery is currently no-contact. This helps to keep you and the courier safe.

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