What are my EE delivery options?

In this article

Your order is delivered to your home free of charge.

Home delivery with DPD

Home delivery with DPD

Deliveries and connections are not currently delayed

Most connections, repairs, deliveries and installations are happening as scheduled. Find out more.

Your device is usually dispatched within 24 hours with courier DPD. 

Track your order online before we send it out for delivery.

We'll send your package using DPD. DPD will send delivery updates by text.

You'll get a text:

  • the day before the delivery, including tracking information and an the option to rearrange
  • on the morning of the delivery - you'll get a one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver 

Delivery is currently no-contact. This helps to keep you and the courier safe.

Contact-free delivery: what you need to know
  1. you won't have to sign for any deliveries

  2. couriers will take a picture of the package when they deliver it 

  3. the courier won't hand you the package

Superfast no-contact delivery with expert remote set-up

Superfast no-contact delivery with expert remote set-up

We’ve also adapted our Enjoy service so it respects social distancing rules. It’s the same superfast delivery, now with remote expert set-up over the phone.

Find out more about Enjoy superfast delivery with expert set-up.

TV Orders Add to Plan

TV Orders Add to Plan

We'll send your package using Parcelforce two-day delivery service. Parcelforce will send delivery updates by text.

You'll get a text on the morning of delivery with a one-hour scheduled delivery time (e.g. between 10:45 and 11:45 and the name of your Parcelforce delivery driver.

Delivery is currently no-contact. This helps to keep you and the courier safe.

Thanks for your feedback

Need more help?

 
Use My EE
Give us a call
Give us a call
Call now
07707077007
07707077007
25p per call
Open
Closed
Mon to Fri
Sat
Sun
Ask the community
Ask the community
Ask questions and share tips with other people 24 hours a day
Other ways to get help