What might delay my order delivery?

If your order was placed via our website, we may occasionally need extra information from you to complete your order.

We'll contact you as soon as possible for the extra information and advise you on when you should expect your order delivery.

We aim to make contact within 24hrs of the order being placed.

If your order was placed after 8.30pm (or after 7.30pm on Sundays) then it'll miss our warehouse's dispatch for next day delivery. You'll receive notification of the delivery date when you place your order.

If we have limited or no stock available on the device you've ordered then we'll dispatch your device as soon as we have stock.

We aim to provide guidance on when we expect to fulfil your order and we'll keep you informed via SMS as your order progresses.

Things can get a bit hectic when a new device launches. We work closely with suppliers to ensure we get stock as soon as possible but occasionally there are unexpected delays.

We aim to provide guidance on when we expect to fulfil your order and we'll keep you informed via SMS as your order progresses.

If you've placed an order for a device that's not launched yet then we'll provide a delivery date based on the market launch date.

We'll aim to deliver your order on the day of launch if possible and if there are any unexpected delays, we'll keep you informed via SMS.