What might delay my order delivery?

     
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Unfortunately we're not always able to get your order to you as soon as we'd like.

Why is my order delayed?

Why is my order delayed?

There are several reasons why your order might be delayed.

We need more information:

If your order was placed via our website, we may occasionally need extra information from you to complete your order.

We'll contact you as soon as possible for the extra information and advise you on when you should expect your order delivery.

We aim to make contact within 24hrs of the order being placed.

Your order was placed after 8.30pm:

If your order was placed after 8.30pm (or after 7.30pm on Sundays) then it'll miss our warehouse's dispatch for next day delivery. You'll receive notification of the delivery date when you place your order.

We have limited or no stock available:

If we have limited or no stock available on the device you've ordered then we'll dispatch your device as soon as we have stock.

We aim to provide guidance on when we expect to fulfil your order and we'll keep you informed via SMS as your order progresses.

Your order is for a device that’s newly launched:

Things can get a bit hectic when a new device launches. We work closely with suppliers to ensure we get stock as soon as possible but occasionally there are unexpected delays.

We aim to provide guidance on when we expect to fulfil your order and we'll keep you informed via SMS as your order progresses.

Your order is for a device not launched yet:

If you've placed an order for a device that's not launched yet then we'll provide a delivery date based on the market launch date.

We'll aim to deliver your order on the day of launch if possible and if there are any unexpected delays, we'll keep you informed via SMS.

How can I track my delayed order?

How can I track my delayed order?

For orders that include a pay monthly plan:

You can keep up to date with your order status online.

> Track your order

Please note we can only provide tracking for orders including a pay monthly plan.

What do I do if I haven't received an update on my order?

What do I do if I haven't received an update on my order?

If you haven’t received an update within 72hrs of your order being placed:

  1.  

    call 0800 079 0531

Opening hours are 9am-8pm Monday to Friday and 9am-8pm Saturday and Sunday.

 
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Last updated: 13/3/2019
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Thank you.

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Thank you.

Glad to hear it.

How will my order be delivered?