How do I book a phone repair?

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It's easy to get a repair - just drop your phone at your nearest EE store. You can also send it to us by courier.

How can I get my device repaired?

How can I get my device repaired?

Take your phone to your nearest EE store and we'll arrange a repair - this is the quickest and easiest way.

Alternatively you can send it to us - either take it to a DPD drop-off point or get it picked up by a courier.

Take it to a DPD drop-off point (Pick Up Drop Off service):

  1. 1

    book a repair through the troubleshooter tool, or call 150 from an EE phone (07953 966 250 from any other phone)  
  2. 2

    print your repair booking form and DPD package label
  3. 3

    securely package your device and booking form, sticking the label to the front of your parcel
  4. 4

    drop it off at your nearest DPD drop off point
  5. 5

    we’ll drop your item back when it’s ready

Arrange a courier to collect your device:

  1. 1

    book a repair through the troubleshooter tool, or call 150 from an EE phone (07953 966 250 from any other phone)
  2. 2

    we’ll send a courier to collect it
  3. 3

    we'll repair your device and return it

How do I get my Samsung device repaired?

How do I get my Samsung device repaired?

We now offer a same-day or next-day repair service for Samsung devices at selected EE stores. Any Samsung phone, tablet or smartwatch can be repaired and all repairs are carried out by Samsung's official repairs team using fully authorised parts.

> Find out more about getting your Samsung device repaired with EE

My device is being repaired. How can I track its progress?

My device is being repaired. How can I track its progress?

We’ll always keep you updated on the progress of your repair by text or email.

You can also track your repair online with our repair tracker.

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