How do I book a phone repair?

     
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You can use our troubleshooter tool to fix a problem on your device. However if you can't fix the problem then you can book your device in for a repair.

How can I get my device repaired?

How can I get my device repaired?

Before you book your device in for a repair, try using our troubleshooter tool - it covers lots of devices from Apple to Samsung and includes hundreds of different problems.

Fix my device

> Use the troubleshooter tool

If the problem isn't fixed, or there’s no solution, you can book in a repair:

  1.  

    book a repair online
  2.  

    call 150 from an EE phone or 07953 966 250 from any other phone
  3.  

    pop into your nearest EE store

Different types of repair

Pick Up Drop Off (PUDO)

  1.  

    book a repair through the trouble shooter tool
  2.  

    print your repair booking form and DPD package label
  3.  

    securely package your device and booking form, sticking the label to the front of your parcel
  4.  

    drop it off at your nearest DPD drop off point . We’ll drop your item back when it’s ready

Standard Repair

  1.  

    book a repair through our trouble shooter tool, take your device in store or call us on 150 and we’ll send a courier to collect it
  2.  

    this is a free service and takes around 14 days

How do I get my Samsung device repaired?

How do I get my Samsung device repaired?

We now offer a same-day or next-day repair service for Samsung devices at selected EE stores. Any Samsung phone, tablet or smartwatch can be repaired and all repairs are carried out by Samsung's official repairs team using fully authorised parts.

> Find out more about getting your Samsung device repaired with EE

My device is being repaired. How can I track its progress?

My device is being repaired. How can I track its progress?

We’ll always keep you updated on the progress of your repair by text or email.

You can also track your repair online with our repair tracker.

 
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Last updated: 6/1/2020
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