How do I book a phone repair?

     
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Send your phone for repair by courier. 

Arrange a courier to collect your device

Arrange a courier to collect your device

To help protect you and the courier, delivery is currently contact-free.

  1. 1

    book a repair through the troubleshooter tool, or call 150 from an EE phone (07953 966 250 from any other phone)
  2. 2

    we’ll send a courier to collect it
  3. 3

    we'll repair your device and return it

My device is being repaired. How can I track its progress?

My device is being repaired. How can I track its progress?

We’ll always keep you updated on the progress of your repair by text or email.

You can also track your repair online with our repair tracker.

Need more help?

 
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Last updated: 27/3/2020
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