How do I book a phone repair?

In this article

It's easy to get a repair - just drop your phone at your nearest EE store. You can also send it to us by courier.

Repair in store

Repair in store

Take your phone to your nearest EE store and we'll arrange a repair - this is the quickest and easiest way.

We offer a same-day or next-day repair service for Samsung, Apple, Huawei and Google devices at selected EE stores. Any Samsung, Apple, Huawei or Google phone can be repaired and all repairs are carried out by official repairs teams using fully authorised parts.

> Find out more about getting your device repaired with EE

Great news! We now also offer a two hour repair service at these stores:

Bluewater

Nottingham

Portsmouth

Solihull

York

Send your device off for repair

Send your device off for repair

Alternatively you can send your device to us - either take it to a DPD drop-off point or get it picked up by a courier.

To take your device to a DPD drop-off point (Pick Up Drop Off service):

  1. 1

    book a repair through the troubleshooter tool, or call 150 from an EE phone (07953 966 250 from any other phone)  
  2. 2

    print your repair booking form and DPD package label
  3. 3

    securely package your device and booking form, sticking the label to the front of your parcel
  4. 4

    drop it off at your nearest DPD drop off point
  5. 5

    we’ll drop your item back when it’s ready

Or, to arrange for a courier to collect your device:

  1. 1

    book a repair through the troubleshooter tool, or call 150 from an EE phone (07953 966 250 from any other phone)
  2. 2

    we’ll send a courier to collect it
  3. 3

    we'll repair your device and return it

My device is being repaired. How can I track its progress?

My device is being repaired. How can I track its progress?

We’ll always keep you updated on the progress of your repair by text or email.

You can also track your repair online with our repair tracker.

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