Take your phone to your nearest EE store and we'll arrange a repair - this is the quickest and easiest way.
Alternatively you can send it to us - either take it to a DPD drop-off point or get it picked up by a courier.
It's easy to get a repair - just drop your phone at your nearest EE store. You can also send it to us by courier.
Take your phone to your nearest EE store and we'll arrange a repair - this is the quickest and easiest way.
Alternatively you can send it to us - either take it to a DPD drop-off point or get it picked up by a courier.
Take it to a DPD drop-off point (Pick Up Drop Off service):
book a repair through the troubleshooter tool, or call 150 from an EE phone (07953 966 250 from any other phone)
print your repair booking form and DPD package label
securely package your device and booking form, sticking the label to the front of your parcel
drop it off at your nearest DPD drop off point
we’ll drop your item back when it’s ready
Arrange a courier to collect your device:
book a repair through the troubleshooter tool, or call 150 from an EE phone (07953 966 250 from any other phone)
we’ll send a courier to collect it
we'll repair your device and return it
We now offer a same-day or next-day repair service for Samsung, Apple, Huawei and Google devices at selected EE stores. Any Samsung, Apple, Huawei or Google phone can be repaired and all repairs are carried out by official repairs teams using fully authorised parts.
We’ll always keep you updated on the progress of your repair by text or email.
You can also track your repair online with our repair tracker.