Orders and delivery

Discover how to track your order, view delivery options, organise returns and upgrade your delivery.

In this Section

Order status

How do I place an order?
How do I track my phone order?
How can I track my broadband or TV order?
How will my order be delivered?
When will I get my new phone?
What might delay my order delivery?
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Cancelling orders and contracts

How can I cancel a phone order?
How do I cancel a contract within 14 days?
How do I cancel a contract after 14 days?
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Delivery options

What are my EE delivery options?
What is Enjoy superfast delivery with expert set-up?
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Returns and refunds

How can I return a device bought within the last 14 days?
How do I return a product that’s more than 14 days old?
How do I deactivate Find My iPhone before returning my device?
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Replacements, exchanges and repairs

What are the best ways to fix a phone myself?
How do I book a phone repair?
How do I know if my device is still under warranty?
How do I claim if my device is insured?
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Broadband and home phone orders

How do I get EE broadband installed?
How do I contact you to cancel my EE broadband contract?
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