Orders and delivery

Discover how to track your order, view delivery options, organise returns and upgrade your delivery.
     
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Order status

How do I track my phone order?
How can I track my broadband or TV order?
How will my order be delivered?
What might delay my order delivery?
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Cancelling orders and contracts

How can I cancel a phone order?
How do I cancel a contract within 14 days?
How do I cancel a contract after 14 days?
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Delivery options

What are my EE delivery options?
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Returns and refunds

How can I return a device bought within the last 14 days?
How do I return a product that’s more than 14 days old?
How do I deactivate Find My iPhone before returning my device?
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Replacements, exchanges and repairs

How do I book a phone repair?
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Broadband and home phone orders

How do I get EE broadband installed?
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